Junior Technical Writer

What we do:

We make the world’s most extraordinary audio and video solutions. For over 40 years, Biamp has created and innovated professional audiovisual solutions that enable great communication. From the smallest of rooms to the largest of venues, we empower true human connection in every space.

As we grow to meet our customers’ needs and evolve to address the challenges of tomorrow, one guiding principle remains the same:

Biamp connects people through extraordinary audiovisual experiences.

About our company:

• We’re growing. In the span of just four years, five companies have joined the Biamp family, increasing our product offerings and expanding our presence within the global market.
• We’re global. Installed in thousands of applications in over 100 countries, our products are supported by our employees located throughout 15 Biamp locations worldwide.
• We’re empowered. Joining a scaling company means employees have greater opportunities to gain experience while effecting genuine change within the organization.
• We’re cutting-edge (but local about it). Initial design, engineering, manufacturing, and testing are all managed within our own facilities, leading to shorter lead times, faster responses, and greater convenience for our clients overall.

Summary:

The Junior Technical Writer will write, edit and publish software help files, product manuals and numerous customer-facing technical documents for Biamp’s networked digital AV products. This position will be responsible for maintaining, revising and archiving existing technical documents while ensuring proper procedures are adhered to. The Junior Technical Writer will conduct research on technical subjects and utilize tools required to create and maintain customer-facing documentation.

Essential Functions:

• Learn and understand highly technical networked AV products and software.

• Create, edit, publish and maintain customer-facing product technical documentation using various software platforms.

• Ensure product support documentation is complete based on product release schedules.

• Maintain, revise and archive existing customer-facing technical documents as needed while following established department procedures.

Secondary Functions:

• Create and edit illustrations/photographs to support documentation as required.

• Assist in developing best practices for documentation creation and maintenance.

• Monitor industry trends in technical communications.

• Other duties as assigned by manager.

Qualifications:

• Bachelor’s degree with coursework in a relevant field; desire to pursue a career in technical writing/communications in a high-tech environment.

• Up to 2 years of experience in technical writing and editing.

• Experience in the professional audio/video industry, network/IT or other technology sector and/or relevant coursework a plus.

• Experience with Adobe Creative Suite (especially InDesign) highly desired

• Proficiency with Microsoft Word and other basic Office applications.

• Ability to extrapolate relevant information for end-users from engineering source documents, communication with subject matter experts and hands-on software/hardware use.

• Ability to understand and adhere to established document control protocols, including cloud-based storage (SharePoint), SVN clients, etc.

• Ability to learn features and functionality of technical products

• Ability to quickly learn numerous software programs to create and edit customer-facing documentation, including but not limited to Robohelp, MS Office Suite, InDesign and numerous others.

• Must be highly organized to meet deadlines while remaining flexible to continually changing priorities, work multiple projects simultaneously and deliver exceptional content under limited supervision.

Work Environment:

• Office Environment

• Travel: 5-10%

Compensation and Benefits:

• Medical, Dental, and Vision

• 401(k) matching
• Employer-paid base life insurance, short, and long-term disability
• Health savings accounts (with Biamp contribution) and flexible spending accounts
• Tuition reimbursement
• Discretionary profit-sharing
• Referral bonuses

Equal Opportunity Employer/Veterans/Disabled

Biamp is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.