Customer Service - Customer Success Representative

Title: Customer Services, Customer Success Representative

Location: Kent, WA

Type: Full-Time, Pay based on experience

bidadoo auctions is a rapidly growing eCommerce company, and the largest business and industrial online auction company on the world’s largest online marketplace.

bidadoo has a new opening for a Customer Service and Customer Success Representative in support of our eCommerce marketplace for high-value assets. In this role you will work with new and existing commercial and government accounts, building long term customer relationships, as well as working with our active online eCommerce industrial buyers. You will support our online auctions, sales, and remarketing services with world class customer services.

Responsibilities include:

• Provide Customer Service via Phone and eMail to both Buyers and Sellers for large, high-value assets and industrial equipment
• Provide Customer Service to online Customers (Buyers)
• Provide Sales and Customer Service to bidadoo consignment Customers (Sellers)
• Be a driving force in support of our sales force and remote field representatives
• Have comprehensive knowledge of online auction business (not required, but a plus)
• Assist with customer pickups and walk-in customer business and activity
• Manage online eBay listings, re-listings, disputes, questions, company information, etc.
• Ability to learn and have intricate knowledge of the company’s service offerings and technologies
• Provide proactive feedback to the team for continuous improvement of the company's service offerings, and competitive positioning
• Establish relationships with clients and maintain on-going good communications to exceed customer expectations

Background and Qualifications include: 1 years of proven customer service or sales support experience or related field

• Proven multi-tasker with attention to detail
• Experience buying and selling on eBay. Amazon or other online platforms (preferred but not required)
• Experience with industrial equipment, fleet management, trucks, and construction equipment helpful but not required
• Experience in B2B or industrial environments preferred
• Have excellent oral and written communication skills and detail oriented
• Be highly motivated and excited to work in a start-up, entrepreneurial, dynamic environment
• Be personable and able to interact well with customers and provide excellent service
• Be process oriented with ability to define and continually refine best practices and processes
• Proficiency in basic computer skills and applications

Bidadoo is an equal opportunity employer and encourages application from all qualified candidates.

bidadoo delivers for customers with a culture based on integrity, value and pride.

Core values:

• Professional in our approach and all interactions
• Respect for buyers, sellers, partners, team and community
• Integrity in everything we do
• Doing the right thing is the heart of our business model

Executing throughout the transaction for our customers on both sides of the opportunity

About bidadoo

bidadoo is the largest and most trusted online auction service on the world’s largest auction marketplace, eBay. bidadoo provides professional remarketing for used construction equipment, rental and municipal fleets, trucks, and other capital assets. bidadoo is a global online remarketing company with Auction Service Centers across North America and bidders and buyers from around the world. bidadoo works with many of the largest equipment owners in the world including Sunbelt Rentals, Herc Rentals (formerly Hertz Equipment Rentals), H&E Equipment, JCB, Genie/Terex, Case, Takeuchi, Komatsu and John Deere dealers, The Boeing Company, City of Seattle and many municipalities and government agencies. With eBay’s 183 million registered users globally, bidadoo provides equipment sellers immediate access to the world’s largest online bidder and buyer base through our long term partnership with eBay. Check out our weekly online auctions at http://www.bidadoo.com

eBay is a global commerce leader that connects millions of buyers and sellers around the world. Recently, they announced a strategic partnership and investment in bidadoo, a leading online remarketing and auction company of equipment, trucks and capital assets.

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits:

• Dental insurance
• Paid time off

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
All customers are required to wear masks, curbside pickup available, common surfaces are sanitized regularly.

Experience:

• Customer service: 3 years (preferred)

Work Location: In person