Scheduler

Bienvivir All-Inclusive Senior Health ( Bienvivir ) is a community-based, patient-centered, comprehensive health care delivery system that advocates and promotes quality of life, optimum independence, dignity, and choices in a nurturing environment for frail seniors.

Since 1987, Bienvivir has served the frail seniors of El Paso, Texas through the provision of the Program of All-Inclusive Care for the Elderly ( PACE ).

PACE is a unique managed care benefit for frail seniors (referred to as participants) age 55 and older who are certified by the state as needing nursing home level care and who reside in a PACE service area.

PACE programs coordinate and provide comprehensive medical and support services so that participants can remain independent and stay in their homes for as long as safely possible.

BENEFITS for Full and Part-time employees who work 30 or more hours per week :

We pay 100% of the MEDICAL monthly premiums for Employee Only coverage.

We pay 100% of the DENTAL monthly premiums for Employee Only coverage.

We provide an affordable VISION monthly premium for Employee Family coverage.

We pay 100% of BASIC LIFE for a benefit amount of $10,000.

We offer safe harbor matching contributions for the 403(B) RETIREMENT SAVINGS account.

We offer up to fifteen (15) days of PAID TIME OFF based on paid hours per pay period.

We offer eleven (11) company-observed PAID HOLIDAYS.

We offer education and TUITION REIMBURSEMENT.

We offer MILEAGE REIMBURSEMENT.

HOME HEALTH SCHEDULER

Under the direction of the Home Care Coordinators, the Home Health Scheduler will coordinate participants visits, matching the schedule with PAS attendants’ availability and suitability, to

ensure participants receive in-home services as schedule.

RESPONSIBILITIES :

1. Assist with coordinating individualized care, assigning the appropriate PAS attendant to help deliver optimal in-home care services.

2. Responsible for identifying available PAS attendants for the initiation of in-home care services.

3. Attends daily meetings with the Home Care Coordinators to review the daily schedule and case status.

4. Responsible for covering PAS attendants' scheduled days off, unscheduled absences, and enforceable events.

5. Responsible for reviewing the Temporary Coverage Assignment Orientation form with the assigned covering PAS attendant, obtaining signatures of acceptance of the assignment, and delivering the form to Medical Records for uploading the document to EMR to comply with regulations.

6. Responsible for updating the Availability and Refusal form documenting absences and coverages for their assigned PAS attendants panel.

7. Maintains and updates PAS Attendant's schedule throughout the day. Delivering the daily schedule to the Home Care Coordinators at the beginning and at the end of their shifts with updated information.

8. Monitors the correlation of documentation between the Service Plan form, in and out time stamps in TimeForce, and Service Deliver Record to comply with regulations.

9. Responsible for locating PAS attendants to communicate messages and important information and updates for the appropriate delivery of care to the participant.

10. Posts monthly chore hours on Monthly Service Utilization Report Sheet.

11. Works with the Home Care Coordinator LVN to monitor PAS attendants' weekly schedule to avoid overtime by adjusting their schedule as needed.

12. Assist the Home Care Coordinator LVN in approving PAS attendants' PTO requests by reviewing the schedule for the dates requested to avoid service interruption.

13. Assist the Home Care Coordinators with the delivery of proper Personal Protective Equipment, obtain HR forms signatures (TB, Relationship forms, Flu consents, etc.

and develop informational packages for the PAS monthly in-services.

14. Responsible for completing the Service Delivery Record Excel form by documenting and updating the most recent Assigned Tasks, scheduled authorized hours for two weeks’ pay periods, Actual hours worked for two weeks’ pay periods, and explanation for changes made to the timesheet.

Once complete, the scheduler will sign and obtain the Home Care Coordinator LVN signature to scan it in the F drive and deliver the original form to Medical Records to upload into the EMR.

15. Attend IDT meetings to represent Home Care, take notes, and provide information to the Home Care Coordinators when they are unavailable to attend the meeting.

16. Review the appointments schedule list on a daily basis to modify hours of PAS services according to the participant appointments and center attendance schedule.

17. Work in collaboration with the Home Care Coordinators to provide training to the new Home Health Scheduler personnel.

Provide reinforcement of teaching as needed.

18. Responsible for Home Care incoming calls, checking email and voicemail, and addressing any issues immediately to the Home Care Coordinators for guidance to provide prompt assistance to the participant.

19. Complete the mandatory Relias training, attend mandatory meetings, and adhere to the Home Health Department Policies.

20. Notify the PAS attendant of important monthly meetings and training.

21. Responsible for scheduling the PAS attendant to the annual Skills Fair, adjusting their schedule, finding coverage, and notifying the participants or their representatives of any changes made.

QUALIFICATIONS / REQUIREMENTS :

1. High school diploma or equivalent.

2. Prior relevant experience related to position preferred.

3. Bilingual (English / Spanish).

Required Skills

Required Experience

Last updated : 2024-03-22