IT ASSOCIATE

JOB DESCRIPTION: IT ASSOCIATE

Location: Big Thought Headquarters, Dallas, TX

Reports to: IT Manager

Department: Programs

Position Type: Part-time/Non Exempt

Supervision: No

About the Role:
The IT Associate is responsible for assuring effective and consistent access to all forms of supporting technology for all staff, minimizing downtime.

About Big Thought:

Big Thought equips youth in marginalized communities to imagine and create their best lives and world. The secret that makes our work uniquely effective is the powerful combination of our social and emotional focus, experiential learning, community-centered partnerships, inclusion/equity lens, and future focus.

Throughout our 30 year history of innovation, Big Thought has become a national model in arts education, out-of-school time systems, summer learning, and juvenile justice intervention. Now, were one of six community partnerships in the U.S helping scale national best practices in Social and Emotional Learning (SEL). We take direct-to-youth programs and resources to communities with the greatest needs and share our evidence-based best practices with other nonprofits and organizations through a suite of consultation services including professional development, curriculum design, and technical assistance.

#Big Thought Way:
Big Thought brings relentless optimism, innovation, and imagination to everything we do. Our kids come first, and we use a collaborative, all hands-on deck approach to ensure that they are served well.

About the Ideal Candidate:
Supports a strong customer service platform to serve the organization in every capacity by analyzing and resolving technology issues and needs for software and hardware support daily.

What the Role Entails:

• Maintains staff profiles and permissions in Active Directory.
• Utilizes an online ticketing system to document and ensure consistent resolution of issues.
• Administers provisional hardware resources including short-term client system loans, data projectors, digital cameras, cell phones, and video cameras.
• Leads problem resolution, optimal operation of, and consumables management for all printers, copiers, and postage systems.
• Deploys, rebuilds, and redeploys new and existing client computers and software to provide all staff with the optimal system for their needs.
• Deploys and administers malware and spam protection for staff and computers.
• Maintains and documents the entire hardware inventory.
• Contributes to IT User Training for the organization.
• Supports phone and email provisioning for staff.

Minimum Qualifications:

• Experience in supporting and deploying Windows Server and client operating systems in a business networking environment.
• Technical software skills and experience with Microsoft Windows Server 2016, Microsoft Windows 10, MS Office 365, and Microsoft Teams.
• Knowledge of data backup and recovery software.
• Understanding of Windows Active Directory.
• Knowledge of computer network support.

Physical Expectations (not an exhaustive list):

Big Thought jobs are hands-on and can be physically demanding. To perform the duties of these roles successfully, you may regularly be required to: sit, stand, or stare at a computer screen for long periods of time; participate in external activities; use various office equipment, some manual; work in an environment with loud sounds, multiple distractions, and interruptions; be exposed to extreme hot or cold temperatures on occasion; maintain emotional control during stressful situations.

BIG THOUGHT ASPIRES TO BE A WORKPLACE OF INCLUSION & EQUITY. WE VISUALIZE A WORKPLACE THAT PROVIDES AN EXCEPTIONAL EMPLOYEE EXPERIENCE. WE BELIEVE A BASELINE REQUIREMENT TO ACHIEVE OUR VISION IS FOR EVERYONE TREATED WITH DIGNITY AND RESPECT REGARDLESS OF THE ISSUE AT HAND.

Employees of Big Thought are expected to participate in mission-driven activities, meetings, committees, etc. BT is based on a team environment and openness to always lend a hand as appropriate to another employee.

All employees are required to adhere to BT policies and procedures. All employees may expect to perform duties as assigned. In addition, all employees may be assigned other duties in the spirit of teamwork.

Big Thought is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

NOTE: This job description is not an employment agreement or contract. The CEO and/or designee has the exclusive right to alter this job description at any time without notice.