What are the responsibilities and job description for the Advocacy specialist position at BILL?
BILL is seeking a dynamic, result oriented individual to join the CXO Team. In collaboration with CXO leaders and cross-functional teams across BILL, the CXO Readiness Specialist is responsible for ensuring that BILL customers enjoy a seamless experience on day one.
This role combines the rigor of operational excellence with the passion of customer happiness.
Key Responsibilities :
- Develop and implement readiness strategies, coordinate with CXO Leaders and cross functional teams to ensure comprehensive readiness for respective areas of responsibilities.
- Establish SOPs to ensure consistent and efficient launches, including regular reviews and updates to reflect process and organizational changes.
- Develop communication plans to ensure all stakeholders are informed.
- Facilitate and drive meetings with all stakeholders.
- Identify risks associated with rollouts, develop mitigation plans to reduce impact or probabilities of risks.
- Ensure staff and agents understand and can effectively communicate impacts, features, and benefits of new releases to customers.
- Track rollout and operations performance based on KPI’s (time to launch, customer effort scores, resolution time)
- Lead retrospectives to identify gaps in process and communication for continuous improvement.
We’d love to chat if you have :
- 4 years of experience in support, organizational planning, or logistics.
- Strong focus on problem solving with an ability to identify and implement scalable solutions.
- Excellent communication and presentation skills.
- Strong risk management skills as related to Project Management.
- Strong Multitasking abilities, with the ability to prioritize and manage multiple deadlines effectively.
- Experience working cross functionally.
- Project Management Professional Certification a plus.
The estimated base salary range for this role is noted below for our office location in Draper, UT. Additionally, this role is eligible to participate in BILL’s bonus and equity plan.
Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above.
The role is also eligible for a competitive benefits package that includes : medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.
Draper UT pay range
$76,900 $91,900 USD
Let’s talk about benefits
- 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
- HSA & FSA accounts
- Life Insurance, Long & Short-term disability coverage
- Employee Assistance Program (EAP)
- 11 Observed holidays and wellness days and flexible time off
- Employee Stock Purchase Program with employee discounts
- Wellness & Fitness initiatives
- Employee recognition and referral programs
- And much more
For positions that are in office we support a hybrid work environment with on-site and remote work days. Check out our for each location and discover BILL.
Last updated : 2024-08-22
Salary : $76,900 - $91,900
