Operation specialist

You’ll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities.

We are in the top 1% of hospitals internationally for receiving Magnet® Recognition consecutively since 2006.

And you’ll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage.

This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities.

Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!

You can make a difference here.

About Us

Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers.

Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.

Your Benefits

We provide a comprehensive and competitive benefits package to all permanent full-time employees (minimum of 24 hours / week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.

for more information or .

Magnet : Commitment to Nursing Excellence

Billings Clinic is proud to be recognized for nursing excellence as a Magnet®-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times.

The re-designation process happens every four years. to learn more!

Pre-Employment Requirements

All new employees must complete several pre-employment requirements prior to starting. to learn more!

Retail Operations Specialist (0.5)

Hospital Division (BILLINGS CLINIC HOSPITAL)

req7679

Shift : Day

Employment Status : Part-Time (.5 - .74)

Hours per Pay Period : 0.50 40 hours (Non-Exempt)

Starting Wage DOE : $0.00 - 0.00

In conjunction with Director of Volunteer Services / Buyer, monitors financial and operational performance on a daily, weekly and monthly basis of the Billings Clinic Gift Shop and Breast Boutique to assure that stores’ objectives and budgets are met.

Responsibilities include oversight of various stages of Accounts Payable and Accounts Receivable, inventory management, team merchandising, and support of Gift Shop Volunteers.

ESSENTIAL JOB FUNCTIONS

Supports and models behaviors consistent with Billings Clinic’s Mission, Vision, Values, Code of Business Conduct and Service Expectations.

Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.

Creates and maintains gift shop(s) daily work schedule to ensure store coverage. Responsible for training volunteers on Counterpoint protocols and customer service expectations.

Collaboratively with Sales Associate provides coverage when necessary. Delivers excellent customer service and demonstrates a high degree of professionalism.

Responsible for providing administrative support to the daily success of the retail operation.

• Responsible for oversight of various stages of accounts receivable and accounts payable using Counterpoint; balances daily sales, maintains payroll deduct spreadsheet and submits to Payroll Department on a bi-weekly basis for processing payment, prepares deposits, maintains adequate change for store operations, produces monthly customer statements and applies all A / R payments.
• Responsible for maintaining daily cash drawer and verifying cash amount in till at the start of each shift and the reconciliation of cash drawer money, payroll deductions and credit card transactions at the end of each shift.
• Responsible for generating all month-end and year-end reports through Counterpoint system, coding expenses in multiple programs and assigns appropriate account codes for budget, Analyzes and reports trends to Director of Volunteer Services / Buyer.
• Responsible for oversight of Counterpoint to include maintenance of computer operation and upgrades as well as communication between IS and software support.
• Receives and unpacks all delivered merchandise and matches goods to packing slip and purchase order. Documents damages or shortages.
• Checks incoming shipments against invoices, receives invoices in Counterpoint, produces labels, codes invoices for payment;

communicates with vendors on missing / damaged goods; processes credits.

Responsible for coordinating and executing cyclical sales, merchandising products for sale and annual inventory counts Works with Director of Volunteer Services / Buyer to implement promotions, markdown of inventory, and pricing in Counterpoint.

Responsible for advertising weekly promotions via The Source and other available opportunities.

• Purchases and re-orders a select group of merchandise and supplies used in gift shop(s) following approved guidelines and within determined budget.
• Performs and oversees day-to-day sales operations within retail shop(s). Delivers excellent customer service and demonstrates a high degree of professionalism.

Drives sales results through greeting and assisting customers on sales floor and maintaining solid product knowledge.

Responsible for orienting volunteers on store protocols, customer service expectations, introduction of new products, and marketing strategies.

Acts as a resource to Volunteers regarding protocols and procedures. Provides coverage in gift shop(s) when necessary. May include providing dressing room assistance.

Oversees inventory storage; organizes, sorts, anticipating displays. Plans and establishes layout of store merchandise.

Coordinates prompt delivery of new merchandise from receiving area to the sales floor for maximum impact. Responsible for replenishing merchandise, freshening displays daily and general presentation of the store (stocking shelves, moving displays, dusting, etc.

Demonstrates the shop’s image of uniqueness and develops trust and respect among volunteers and management.

Performs other duties as assigned or needed to meet the needs of the department / organization.

KNOWLEDGE OF / SKILLS / ABILITIES / COMPLEXITIES AND DIFFICULTIES

• Customer service and Personal Service Excellence (PSE) skills
• Office equipment (i.e. POS system, adding machine, and credit card modem, printer)
• Retail marketing and sales strategies
• Personal computer, hardware and software with emphasis on Counterpoint and Dynamic programs
• Accounting and budgeting principles
• Professional communication skills both verbal and written
• Working with a diverse group of volunteer staff
• Utilization of personal computer and software applications as they relate to shop operations
• Accounting and finance
• Merchandising and retail buying
• Computer software programs as they relate to a retail store
• Team building
• Coordinating multiple tasks simultaneously
• Critical thinking and problem solving
• Incorporate population specific needs into all aspects of communication and patient care; scope of services provided will encompass age groups ranging from infant through geriatric
• Take the initiative and be self directed
• Make financial decisions regarding markup, pricing and profit margins
• Establish and maintain collaborative relationships with both paid and volunteer staff and other members of Billings Clinic
• Communicate clearly and effectively, both verbal and written
• Lift up to 50 pounds unassisted
• Stand for extended periods of time
• Pay close attention to details when ordering, receiving and pricing merchandise
• Flexible within job scope as it relates to other duties that may be assigned

Complexity & Difficulty

Errors in pricing merchandise, receiving payments, calculating sales discounts, and making change have a direct impact on the profitability of the store

• Participation in setting up displays and or arranging merchandise requires a degree of creativity
• Customer interactions are a direct reflection on the public’s perception of Billings Clinic
• Reports directly to the Director of Volunteer Services
• Timely product selection, availability and inventory management directly affect the financial viability of the retail shops
• Point of sales system upgrades need to be maintained timely

MINIMUM QUALIFICATIONS

Education

Bachelor’s degree or minimum of three years accounting and computer software experience, preferred

Experience

Three (3) years retail experience

Employee Benefits

Billings Clinic Employees

Billings Clinic is a best place to work because if its people. The collegial atmosphere, teamwork, pride in care, and numerous opportunities to grow both personally and professionally help keep our amazing employees here caring for patients.

State of the art facilities and advanced technology gives the health care professionals the tools to provide advanced health care in a healing environment.

• 2019 Billings Chamber of Commerce Employer of the Year
• 2019 Becker’s 50 Best U.S. Companies to work For
• 2019 Women’s Choice Award for America’s Best Hospitals for Patient Experience
• LivAbility One of the Top 25 Best Places to Live in America
• 2016 Outside Magazine’s America’s Best Town

Employees have the opportunity to make a difference in the lives of each other and our patients, making this a truly meaningful place to work.

The organization also offers employees the opportunity to engage in numerous councils and educational opportunities leading to career growth and involvement in decision making and important initiatives.

Beyond giving great care, employees’ ideas and insights are valued at every level of the organization.

At Billings Clinic, it is important to celebrate milestones and ensure that employees feel valued. Recognitions such as the DAISY or BEE Awards, Years of Service and the employee recognition program give everyone the opportunity to show encouragement toward team members who go the extra mile.

Billings Clinic offers excellent benefits and salaries, education assistance, paid time off, and learning plans for career growth.

The combination of excellent benefits, strength of the organization and meaningful work make Billings Clinic one of the best places to spend a career in health care.

Billings, Montana is a friendly college community located near the magnificent Rocky Mountains with great exciting outdoor recreation just minutes from home.

Billings has great parks, trails, public lands, thriving restaurants, excellent schools, safe neighborhoods, and abundant events and family activities.

Explore some of the Billings Clinic employee benefits

Health

BeWell -An employee wellness program with initiatives and resources around Health, Finance, Personal Growth, and Community.

Programs include free blood screenings, flu shots, biometric screenings, health assessment, incentives such as insurance premium discounts for participation.

Medical -Billings Clinic offers a comprehensive self-insured health plan, including a traditional PPO plan and an HSA plan.

The benefit is available to full or part time employees.

• Pharmacy- Our medical plan includes prescription benefit coverage and prescriptions can be filled at the Atrium Pharmacy on our campus with a mailing service available to employees who reside outside of Billings.
• Dental- Preventive and Comprehensive plans include preventive and major dental services such as fillings, extractions, bridgework, dentures and crowns.
• Vision- A vision plan is available; which covers a routine eye exam and provides an allowance for the purchase of frames, lenses or contact lenses.
• Flexible Spending Accounts- We offer two types of spending accounts : health care and dependent care. Both allow you to pay certain expenses with pre-tax dollars.
• HSA Savings Accounts- We offer an HSA savings accounts and an employer contribution for full time employees.

Short Term Disability / Medical Leave -Billings Clinic provides a short term disability medical plan which provides employees with days to use in the event of an extended illness or injury.

Financial

• Paid Time Off -Billings Clinic recognizes an employee's need to balance work and family life. Billings Clinic provides a paid time off benefit which affords employees the opportunity to have time off with pay.
• Retirement Plans -Billings Clinic provides a defined contribution pension plan and a 403(b) tax deferred savings plan with matching contributions.

These plans offer employees the opportunity to save for their retirement years with a variety of investment options available.

• Flexible Spending Accounts- We offer two types of spending accounts : health care and dependent care. Both allow you to pay certain expenses with pre-tax dollars.
• HSA Savings Accounts- We offer an HSA savings accounts and an employer contribution for full time employees.

Tuition reimbursement and / or assistance programs are available for certain positions.

Employee Crisis Fund -Provides limited financial assistance to Billings Clinic employees who need immediate aid.

Growth & Community

• Employee Assistance Program (EAP)- Billings Clinic recognizes that mental well-being is connected to physical health. We offer employees and their eligible dependents, at no cost, four sessions of mental health related services through our confidential EAP program.
• Cafeteria and Commons Café- meal subsidies
• Bicycle-friendly business- Bronze award winner by the League of American Bicyclists
• Tuition reimbursement and / or assistance programs are available for certain positions.
• Leadership training
• Employee recognition programs such as the Bee Award for outstanding team members, Daisy Award for nursing excellence, Great-Catch Award (safety), Years of Service award, YAG awards.

Several employee recognition events throughout the year such as the food truck outdoor event, hot cocoa bar event, etc. to promote fun and employee recognition.

• Free or discounted tickets to local entertainment and sporting events
• Club Billings Clinic offers employees discounts at numerous local businesses and service providers
• Lactation facilities for new mothers.
• 360-degree performance reviews
• Our organization promotes sustainable or green practices.
• Identity Theft Protection and Emergency Travel Assistance
• Business education, continuing education credit assistance
• Formal career development and job advancement programs
• Actively supports community service initiatives, e.g. United Day of Caring, Saturday Live, etc.
• Flexible scheduling and telecommuting options for certain positions to accommodate work / life balance

Casual Fridays"-ability to wear work appropriate jeans to work (for non-clinical employees)

• Workplace facilities to promote exercise
• Promotes walking trails both inside and around the campus

Last updated : 2024-05-19