Under general supervision, provides clerical and secretarial support necessary for smooth, effective, and efficient operation of the Gastroenterology Department at Billings Clinic. Responsible for ensuring a seamless process of direct access scheduling of patients between Gastroenterology and Endoscopy lab.
Essential Job Functions
•Supports and models behaviors consistent with the
mission and philosophy of Billings Clinic and department/service.
•Receives and assists visitors and telephone callers,
screens and prioritizes calls, assists visitors or caller whenever possible or
directs to the appropriate individual or department as needed.
•Accurately inputs patient data into the computer
systems. Maintains the patient database for all GI patients requiring an
endoscopy procedure(s).
•Maintains the GI patient files ensuring compliance with
established accreditation standards. Ensures the quality of care to all GI
patients by assisting in obtaining pertinent medical records on patients being
referred to GI department including in clinic patients and referrals from our
region.
•Receives and reviews all patient referrals for
appropriateness. Reviews patient information to ensure adherence to procedure
scheduling protocols and screening criteria (i.e., screening procedures verses
medically necessary diagnostic procedures, age of patient, insurance
requirements for allowable exams, etc.).
•Coordinates closely with nursing staff and physicians on
variances from normal procedure scheduling protocols to determine if patient
should be seen for a consult visit or if they qualify for direct scheduling of
procedure.
•Communicates with patient regarding insurance
information, billing procedures/financial expectations, and obtains necessary
signatures.
•Provides patient education/information regarding
preparation for Endoscopy procedures, in accordance with established
procedures, via phone and/or in person. Advises patient to bring current
medications with them on the day of the procedure to ensure information is
appropriately updated prior to procedure.
•Coordinates appropriate pharmacy orders for procedure
preparation medications giving consideration to any specific needs based on
current medications patients may be taking. Advises patient where and when the
medications can be picked up.
•Coordinates insurance verification process and obtains
necessary pre-certifications and/or approvals and provides patient with
estimated patient pay portion for services.
•Coordinates closely with Patient Financial
Representatives and refers patients appropriately for establishment of payment
arrangements and/or estimates of services.
•Acts as a liaison and advocate to the patient responding
to questions regarding the procedure and makes referrals to the nursing staff,
physician and/or Patient Accounts as appropriate.
•Schedules patient procedures for the Endoscopy
Department. Performs the role of liaison between the Endoscopy and GI
departments considering the flow of patients when scheduling patient
procedures. --- •Specific job tasks
include:
Schedules procedures with consideration to the
availability of the physician and endoscopy procedure room. Schedules to
maximum utilization of physician’s time and utilization of Endoscopy
rooms/staff, and enhance patient flow.
Inputs all patient demographics and procedure
information, diagnosis, prep medications and pre-antibiotics into the various
information systems as needed.
Prior to office consult or procedure, contacts referring
physician and patient for all related medical records including laboratory
results and x-rays for the prior year. If any pertinent information is missing,
is responsible for follow-up with departments, referring physician and/or
patient to obtain needed information prior to the patient’s
appointment/procedure. Lack of pertinent health information could result in
procedure cancellations and/or rescheduling.
Reviews physician schedules each morning. Coordinates and
communicates changes in the schedule for same day or next day to Endoscopy. In
conjunction with the Endoscopy Charge Nurse, coordinates and adjusts schedules
to maximum utilization of physician’s time and utilization of Endoscopy
rooms/staff, and enhance patient flow.
Calls patients to confirm appointments three (3) days
prior to procedure.
•Performs secretarial and administrative duties for the Gastroenterology
Department including composing, drafting, and preparing
correspondence/memorandums, and compiling a variety of reports.
•Coordinates and maintains physician call schedules.
Works closely with physicians to create a schedule template which will
positively affect the physician in achieving productivity needs, patient
satisfaction and reduce the need to revise schedules.
•In conjunction with the Manager and staff, identifies
topics for educational sessions and potential speakers/resources. Coordinates
meeting rooms, agendas, handouts, etc.
•Assists with special projects including data gathering,
data analysis, and summary reporting (i.e., referring MD report,
procedural/encounter report, Flu/Pneumonia Vaccine QI, etc.).
•Maintains competency in all organizational, departmental
and outside agency environmental, employee or patient safety standards relevant
to job performance. Acts as the Department Safety Liaison and completes the
departmental quarterly safety inspections.
•Performs other duties as assigned or needed to meet the
needs of the department or organization to include acting as a Super User for
the Cerner information system for the Gastroenterology Department.
•Supports and models behaviors consistent with Billings
Clinic’s mission, vision, values, code of business conduct and service
expectations. Meets all mandatory organizational and departmental requirements.
•Maintains competency in all organizational, departmental and outside agency
standards as it relates to the environment, employee, patient safety or job
performance.
Performs all other duties as assigned or as needed to
meet the needs of the department/organization.
Department or Level Specific Duties and Responsibilities
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