IT Support Specialist

Bingltd dedicated to enhance people's lifestyles by relentlessly pursuing excellence and providing the best-in-class products. We believe that a better life is built on the foundation of exceptional quality, innovation, and a commitment to customer satisfaction.

We are seeking a talented and motivated IT Specialist to join our small yet dynamic team in a rapidly growing e-commerce company. As the IT Specialist, you will play a crucial role in ensuring the smooth operation of our IT infrastructure, supporting our e-commerce platform, and contributing to the overall efficiency of our business processes.

Core Value of our company:

• Be a Team: Trust, Commitment, Accountability, Diversity, Health Conflict
• Be Transparent: People & Processes, Honest & Open, Instant Access to Customers, Fight for the Truth
• Be Service-Minded: Simplicity, Knowledgeable

Job Description:

Responsibilities:

1. Technical Support:
   • Provide technical support to employees for hardware, software, and network-related issues
     • Working knowledge of google suite platform needed
   • Troubleshoot and resolve IT problems promptly to minimize downtime.
   • Assist in the setup and maintenance of workstations, laptops, and other IT equipment.
2. E-commerce Platform Support:
   • Support and maintain the functionality of the e-commerce platform including Company Website, Amazon, Wayfair, Wal-Mart, etc
     • Working knowledge of HTML, JavaScript, Liquid, and Shoptify needed
   • Collaborate with development teams to address technical issues and improve platform performance.
   • Ensure the security and integrity of customer data within the e-commerce system.
   • Working knowledge of financial reporting for online sales and orders, claims, refunds, etc.
     • Googlesheet/Excel knowledge required 
3. Software and System Updates:
   • Monitor and apply software updates, patches, and security configurations.
   • Keep abreast of emerging technologies and recommend upgrades or improvement

Requirements:

• Knowledge of google platform, drive, website management, e-commerce platforms including Shoptify knowledge and related technologies.
• Proficient in troubleshooting hardware, software, and network issues.
• Excellent communication and interpersonal skills.
• Ability to adapt to a fast-paced and evolving work environment.
• Relevant certifications (e.g., CompTIA A , Network , Security ) will be a plus.

If you have a passion for e-commerce and a proactive approach to IT support, we invite you to join our team and contribute to the success of our growing business.