What are the responsibilities and job description for the Service Admin Team Leader position at Bio-Rad Laboratories, Inc.?
Overview
Overview:
The Team leader will manage a team of multiskilled representatives, dispatching FSE’s field work daily such as Repairs, Preventative Maintenance, Installations. Day to day managing of the Service Admin shared inbox dealing with all customer requests.
Overseeing standard Service Admin tasks and ensuring engineers utilization targets are achieved, being the main point of contact for the whole Service Admin Team and working closely with the UK Service Manager, hosting weekly meetings with the Service Admin Team.
Attend weekly meetings with Bio-Rad Departments to discuss forward planning of installations and any other topics raised.
How You’ll Make an Impact:
- Flexible to changes and learning experiences. Ability to adapt and work as part of a team or independently. Able to take ownership and work closely with UK Service Manager and Team Leaders out in the field.
- Taking initiative within a very fast paced environment.
- Demonstrating creativity and constantly meeting strict deadlines.
- Striving to deliver high quality work.
- Good working relationships, prepared to go the extra mile.
What You Bring:
You must have previous experience in a Team Leader role within a busy department.
Possess good people skills as dealing with all departments within the Business.
Effective communication skills, written, verbal and good listening skills.
Be competent with Microsoft Office Package.
Have the ability to effectively meet challenges. Problem solving abilities.
Adaptability and Strong Leadership skills.
Service Max and SAP knowledge desirable.
Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.
Benefits: Bio-Rad's biggest asset is its people, and the reason why our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle.
We’re proud to offer a variety of options, including pension matched up to 8%, private health & dental insurance with Bupa, life insurance & income protection, 25 days holiday plus an extra day off on your birthday, cycle to work scheme, free on-site parking, employee discounts at many retailers & gyms, employee referral scheme, & WeCare (24/7 online GP, mental health support, & virtual wellbeing program).
EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.
Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.
