Service Dispatch Administrator

Overview

A strong Administration professional is required for this Service Administration position, which is both interesting and varied. This is a highly structured, organized and process-oriented role. Duties will include dispatching engineer field work daily such as Repairs, Preventative Maintenance, Installations. Supporting field service engineers by managing parts ordering and stock transfers. Day to day managing of the Service Admin shared inbox dealing with all customer requests. Raising service contract quotes, progressing from acceptance to processing, reviewing existing contracts, sending renewals.

Hybrid working 3 days office.

How You’ll Make an Impact:

• Team Player. Be able to work on initiative and manage workload.
• Taking initiative within a very fast paced environment.
• Striving to deliver high quality work.
• Customer Focused.

What You Bring: 

• You must have previous experience in a service administrator role within a busy department.
• To provide Customer Service Excellence for both verbal and written communications.
• Complete assigned tasks within tight timeframes.
• Co-ordinate with all departments within the Business.
• Be competent with Microsoft Office Package.
• Service Max, SAP and Contracts knowledge desirable.

Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

Benefits: Bio-Rad's biggest asset is its people, and the reason our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle.

We’re proud to offer a variety of options, including pension matched up to 8%, private health & dental insurance with Bupa, life insurance & income protection, 25 days holiday plus an extra day off on your birthday, work from home 2 days per week ( after training), cycle to work scheme, free on-site parking, employee discounts at many retailers & gyms, employee referral scheme, & WeCare (24/7 online GP, mental health support, & virtual wellbeing program).

EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply. 

Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.