We are seeking a Technical Support Analyst with solid experience in client-focused solutions and customer support to join our team. As the primary contact for our end-users, the Technical Support Analyst will provide outstanding service by answering inquiries, assisting with user compliance, onboarding and offboarding users, and troubleshooting technical issues. This person will support our evening and weekend shift from Wednesday to Sunday.
In addition to supporting our users, the Technical Support Analyst will serve as a subject matter expert and liaison with internal teams to optimize service delivery, internal processes, and product improvements. This role is within the Shared Services organization and reports to the Manager of Customer Support.
Success in this role is demonstrated by providing an excellent level of service to our customers, exhibiting product expertise, adhering to contractual service level agreements, and successfully meeting or exceeding team and individual performance metrics.
Responsibilities
Requirements
Base compensation for this role is between $26 - $30/hr depending upon experience.
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