Field Automation Engineer - West Coast

Description:

Biosero, Inc. is the leader in life science integration and the premier software company for automation workflows. Our award-winning software and engineering solutions are placed in top accounts worldwide, including the top: pharmaceutical, agricultural, clinical, diagnostics and biotech companies. The work we do impacts the world by accelerating productivity, discovery & cures. Our team works collaboratively with our customers to help amplify their results and speed to impact the world. This job is fast-paced, and you will be working with cross-functional teams on multiple projects simultaneously, so you will need to be flexible, adaptable, responsive, and collaborative. Our team is passionate about our mission to enable discoveries in life science by coupling our software platforms with data and robotics. Biosero is the fastest growing software company in the life sciences space.

As the West Coast Field Automation Engineer, you will be responsible for Performing installations of new Integrated Workcells and a variety of standalone equipment, routine maintenance, repairs, corrective updates as well as remote support. Work closely with sales, applications, software, and integrations team members to assure customer success and account growth. Position requires up to 70% travel.

Responsibilities:

• Work closely with all Biosero customers to support Green Button Go scheduling software, GBG Suite software products, and Transfer Map liquid handling software
• Work closely with Biosero product support to repair, document, and improve the performance of all products
• Perform installation, SAT, maintenance, and fast-response repair of integrated workcells, automation software, and standalone laboratory equipment, including acoustic dispensers and all Biosero supplied/supported products
• Maintain accurate and timely service documentation, servicing database information, routine reporting of expenses, and spare parts inventory management
• Ensure compliance to SOPs and establish methods for all servicing activities
• Promote and support service agreement sales
• Regularly write technical documentation, including knowledge base articles, service notes, technical bulletins, and troubleshooting procedures
• Maintain focus on quality support of Biosero accounts in collaboration with Biosero Territory Manager
• Work with applications team to establish customer workflow needs
• Represent Biosero and the Biosero brand to our customers with professionalism and a service mindset
• Complete your expense reports accurately and turn them in on time (prior to the 5^th of every month)
• Other duties as assigned