New Patient Experience Specialist

Join Our Team as a New Patient Experience Specialist!

Are you a compassionate and dynamic individual who thrives on creating exceptional patient experiences? Do you possess outstanding communication skills, a knack for problem-solving, and a passion for making a meaningful impact? We invite you to be a part of our team as a
**New Patient Experience Specialist** and contribute to a transformative healthcare journey for our patients.

About Us:
At Birmingham Health, we believe that the patient experience begins from the moment they connect with us. As a New Patient Experience Specialist, you will play a pivotal role in ensuring that every new patient embarks on their healthcare journey with confidence, trust, and readiness. Our practice is dedicated to providing high-quality care, and your role will be instrumental in shaping positive interactions and lasting relationships.

Key Responsibilities:
- Engage with incoming new patient phone calls and inquiries with warmth and professionalism.
- Qualify and assess new patients, ensuring the best-fit appointments are scheduled.
- Guide patients through pre-appointment steps and address any concerns, fostering trust and confidence.
- Collaborate with the marketing team to enhance patient engagement and support special offers.
- Ensure accurate and timely data entry into our patient management system.
- Distribute essential patient assets through text and email for a comprehensive new patient experience.
- Uphold and promote new patient policies and processes, contributing to continuous improvement.
- Provide support to patients, following up on recommendations from our providers.

Qualifications:
- Exceptional communication skills that resonate with diverse individuals.
- Comfortable and confident in sales training and processes.
- Ability to collaborate effectively with cross-functional teams, including marketing.
- Strong organizational skills with the ability to set and achieve goals within timelines.
- Empathetic, patient-focused approach that builds trust and rapport.
- Detail-oriented mindset for accurate data management and process adherence.

Why Choose Us:
- Be a part of a dedicated and supportive team committed to excellence in patient care.
- Opportunity to shape the patient experience and contribute to meaningful healthcare outcomes.
- Collaborative and inclusive work environment that values your unique strengths.
- Professional growth and development opportunities to enhance your skills.
- Competitive compensation package and benefits.

If you're excited about the prospect of creating positive patient experiences, fostering trust, and supporting our mission of exceptional care, we want to hear from you! Join us as a New Patient
Experience Specialist and embark on a rewarding journey of impact and growth.

To apply, submit your resume to info@bhamhealth.com with the subject “Lets Grow”

Job Type: Full-time

Pay: $12.00 - $16.00 per hour

Expected hours: 35 – 38 per week

Benefits:

• Employee discount
• Health insurance
• Paid time off
• Paid training

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Birmingham, AL 35226: Relocate before starting work (Required)

Work Location: In person