Scheduler

BG at Home

Full Time Scheduler

M-F 9am-5pm, with on-call responsibility every other week

At Bishop Gadsden, we pride ourselves on providing compassionate and comprehensive care to our residents. Located on James Island, SC and we are a not-for-profit, faith-based retirement community, affiliated with the Episcopal Church.

Bishop Gadsden is known as the Southeast's leading life care retirement community. We are located just 10 minutes from downtown Charleston!

The BG at Home Scheduler, working under the direct supervision of the BG at Home Leadership team, will develop and maintain the daily schedules of BG at Home Companions and CNAs.

This role requires excellent communication and customer service skills with clients and team members. Strong time management skills are essential to meet scheduling needs and adapt to changes, all while keeping leadership informed.

A Typical Day :

• Update Residents’ / Clients’ schedules and assign Caregivers appropriately.
• Modify and maintain Caregivers’ schedules as needed.
• Fill all "call-out" shifts using Bishop Gadsden at Home scheduling processes
• Field new client & caregiver inquiries over the phone knowledgeably, passing information to the appropriate staff member.
• Ensure all shift changes are made in Soneto.
• Maintain PTO requests from companions and CNAs
• Maintain up-to-day call-out and tardy log
• Answer incoming calls professionally, kindly, and competently.
• Direct all calls, and messages received to the appropriate person.
• Promptly communicate new schedules, changes in client status, and any other pertinent information to the BG at Home Director and Scheduling Manager.
• Coordinate BG at Home new employee orientation in conjunction with BG HR orientation.
• Perform Caregiver duties as needed.
• Collaborate with other team members to coordinate various aspects of resident’s / client’s care.
• Demonstrate open and effective communication with the Director, Scheduling Manager, Staff, Residents / Clients, and family members.
• Accept other duties assigned by the Director as needed to serve the residents and clients of Bishop Gadsden

What We Need In A Candidate :

High School diploma or equivalent required.

• Two years of experience in home care / healthcare, preferred.
• Knowledge of health / home care scheduling, preferred.
• Previous and / or current CNA certification preferred.
• Must be able to interact with clients and their families as well as other staff with tact, courtesy, and confidentiality.

Must be capable of staying organized and detail-oriented while working within multiple tasks.

Knowledge of health / home care scheduling a plus

What A Candidate Can Expect From Us :

• Multiple Medical Insurance / Prescription Plan Options
• Company Provided Health Reimbursement Account
• Flexible Spending and Dependent Day Care Accounts
• Dental / Vision Insurance
• End-of-the-Year Bonus for all team members
• Holiday Pay (9 holidays) paid at time and ½ for hourly team members
• Short-term Disability (80% Employer Paid)
• Long-term Disability
• Company Paid Basic Life Insurance and AD&D Policy
• Voluntary Life Insurance (Employee, Spouse, Child)
• 401(k) Matching Retirement Plan
• Generous Paid Time Off (PTO) and ability to cash in unused PTO
• Free 24 / 7 TELADOC for team member and household
• Wellness Programs and Facilities with discounts on personal training and massage therapy
• Employee Assistance Program (EAP)
• Scholarship Opportunities for Education and Student Debt Payoff
• Monthly Employee Appreciation Celebrations / Giveaways

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Last updated : 2024-07-19