Diner Server

Full Job Description

Diner Server Job Description

Summary:

• At Black Bear Diners, we have been serving Good Old Fashioned Family Food since 1995. We are a fun, family-friendly concept known for our great homemade food, large portions and genuine, friendly service.
• The overall responsibility for servers is to provide friendly, prompt, individualized service that creates a dining experience so positive that all guests will want to return.

Qualities of a Great server:

• Patience
• Good Sense of Humor
• Enthusiastic
• Ability to remain calm under pressure
• Ability to multi-task

Knowledge / Technical Expertise:

• Familiar with and practice all company standards related to position.
• Welcome and greet guests. Make all our guests feel comfortable and let them know you’re there to personally take care of them.
• Inform guests of specials and feature items.
• Answer questions about our food, beverages and other restaurant functions and services.
• Take food and beverage orders from guests, enter orders in our point-of-sale system.
• Deliver food and beverages to guests in a timely matter.
• Run food orders from the pick-up window promptly regardless of which server placed the order.
• Perform side work at the start and end of each shift as assigned.
• Maintain clean service areas.
• Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests. Pre-bus tables frequently.
• Prepare bill and present check to guest at appropriate point in service sequence.
• Clean and reset tables promptly. Clean chairs, booths, and surrounding carpet.
• Be ready and willing to assist fellow servers as situations arise.
• Thank guests for their visit and invite them to return.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
• Possess verbal and language skills to understand and communicate with guests.
• Must have a basic knowledge of dining room and service procedures and functions.
• Possess basic math skills, operate a point-of-sale system, and have the ability to handle money.
• Other Duties as assigned

Appearance / Uniform:

• Complies with all company standards related to appearance and uniform standards. Examples include hair, jewelry, shoes, suspenders, nametags, facial hair, etc. as detailed in the company handbook.

Work Conditions:

• Ability to work flexible hours, including nights, weekends, and holidays in addition to normal business.

Postural & Physical Demand Requirements:

• Frequent reaching above waist, chest and shoulder level as well as and reaching below waist level.
• Frequent to continuous need for manual dexterity of both hands (pushing, pulling, handling, gripping, fine finger controls, etc.).
• Continuous standing on hard surfaces for many tasks.
• Frequent hip flexion while walking for all tasks.
• Frequent exposure to cold/ below freezing and high heat temperatures (walk-in refrigerator, freezers, and ovens)
• Be able to work in a standing position for long periods of time.
• Be able to safely lift and easily maneuver plates of food, as well as supplies weighing up to 10 pounds frequently, 50 lbs. occasionally.
• Bending, squatting, stooping for cleaning activities throughout the shift.
• Climbing on step stools for cleaning projects as needed.

Job Types: Full-time, Part-time

Pay: From $13.50 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $14