SERVICE DISPATCHER

BLACK EQUIPMENT CO., INC

Black Equipment was founded in 1956 by MJ and Gladys Black. From the beginning, Black Equipment has been a family-owned company and remains that way today with a keen sense of responsibility and gratitude for our customers and employees.

Our Mission

Black Equipment is a service focused company accountable to our customers, employees, vendors, and communities we serve. We invest in our people, technology, and assets necessary to provide cost effective service, support, and equipment solutions to our customers. We work to earn the trust of our customers by acting with integrity and honesty. Our success is measured by the success and satisfaction of our customers, employees, and vendors whom we serve.

Our Guiding Principles

Respect – Always treat others with respect and in the manner which you would expect to be treated.

Listen – Listen to our customers before talking.

Seek – Seek and hire service-minded people.

Reinvest – Reinvest in ourselves and our communities.

Collaborate to Innovate – Seek the input of others to provide better ideas and solutions.

Our Golden Rule – Take care of the customer or someone else will.

Benefits

• Health Insurance
• Paid Time Off
• Paid Holidays
• 401(k) with Company Match
• Dental insurance
• Vision insurance
• Company Paid Life Insurance and Disability Plans
• Voluntary Life Insurance
• Hands on Training

SERVICE DISPATCHER

• Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs
• Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors or emergency personnel
• Using telephones, two-way radios or text messages to contact employees or emergency personnel
• Speaking with supervisors or customers to resolve problems, requests for services or equipment
• Preparing daily work such as schedules
• Preparing work orders for crew or receiving work orders from work crews
• Being in charge of communications within company assigned territories
• Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information

SUMMARY:

Black Equipment is looking for a Service Dispatcher to process quotes and service orders for internal/external customers. Position will include handling customer repairs and questions as well as work with the Service Manager and Service Advisors to ensure timely action taken in areas of disputes. Position will also include maintaining quotes and repair orders by ensuring they are opened and closed in a timely manner. The ideal candidate will communicate effectively within a team and with customers.

ESSENTIAL DUTIES:

• Excellent communication skills to collaborate with others under any type of condition
• Excellent clerical and organizational skills to keep track of schedules, routes and personnel
• Knowledge of computers for scheduling and other dispatching duties
• Ability to multitask with different, and sometimes conflicting, events happening at the same time
• Ability to work under stress and remain calm and to calm other people during rapidly changing circumstances
• Ability to relay information in a fast-paced environment

EXPERIENCE:

Ideal candidate will have the following:

· Proven experience as a dispatcher or relevant position

· Fast typing with experience in data entry

· Knowledge of procedures and guidelines for emergency situations

· Proficient in English (oral and written)

· Outstanding organizational and multitasking abilities

· Active listener with excellent communication skills

· Sound judgment and critical thinking

· High school diploma

Job Type: Full-time

Pay: $17.00 - $23.80 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Lexington, KY 40511: Relocate before starting work (Required)

Work Location: In person