ITM Teller I

Description

Who We Are

We have the fundamental belief that we, as an organization, can and will improve lives. Rooted in the centuries-old credit union philosophy of people helping people, we maintain a simple premise. Those we interact with will receive equal and just treatment, devoid of intolerance, false judgment, racism, or discrimination of any kind. We must not accept less if we are to fulfill our mission, "We Improve Lives." This mission empowers us to serve the greater good and to make a difference in our world. Our cooperative structure creates a cycle of mutual assistance towards the common goal of the financial well-being of members.

At BHFCU, we’re committed to improving the lives of our members every day, and we look for people who share that passion. Don’t have a ton of financial industry experience? No problem. Our onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing strengths.

Starting Wage: $17.25

General Purpose: Assist members with transactions and perform other teller duties.

Essential Duties/Responsibilities

1. Assist members by interactive video; determine nature of the member's business and whether to transact the member's request or refer the member to the proper staff person.
2. Perform teller functions on a daily basis as needed.
3. Responsible for accurately balancing a virtual cash drawer to interactive software and to the computer balance sheet. Sign on and off computer, according to procedures.
4. Remain current on changes within the legal, regulatory, economic, competitive, and technology environments that may affect the Teller function.
5. Educate and inform members of all BHFCU products and services, and cross-sell when applicable. Make referrals when appropriate.
6. Responsible for requesting members bring accounts positive and to minimum required balances and request members make payments on delinquent loans and over-the-limit credit card balances.

Other Duties/Responsibilities

1. Research account information or discrepancies for members and staff, as directed by the Teller Operations/ITM Manager.
2. Open and process new accounts under the various suffixes, and close accounts when requested, according to procedure.
3. Maintain account accuracy by working various reports, workflows, and projects as requested.
4. Perform other duties as may be assigned.

Job Knowledge

1. Working knowledge of laws and regulations affecting teller transactions.
2. Working knowledge of general ledger accounts pertinent to the department.
3. Working knowledge of the credit union's products and services.
4. Working knowledge of organization's policies/procedures and credit union's service philosophy.
5. Working knowledge of safety and security program for false alarms, robberies, bomb threats and extortion.
6. Working knowledge of credit union's in-house computer system, Internet, and any relevant software programs.
7. Working knowledge of opening and closing procedures.

Job Qualifications (Skills)

Black Hills FCU is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. The following list outlines the physical considerations that are normally encountered in this job.

1. Vision: A sighted person to handle cash transactions and verify financial transactions. Ability to complete necessary paperwork.
2. Speech/Hearing: Ability to communicate verbally and in writing with staff, members and vendors.
3. Manual Dexterity: Ability to perform necessary computer-related input.
4. Physical Mobility: Must be able to sit for extended periods of time. Requires the ability to work flexible hours.

Job Qualifications (Ability)

1. Ability to understand and follow moderately complex written and verbal instructions, and disseminate that knowledge in a clear and understandable format to others.
2. Ability to maintain strong video presence and project a positive attitude through facial expressions and posture.
3. Ability to operate multiple monitors and software systems simultaneously without interfering with member service.
4. Ability to express oneself clearly and concisely, both orally and in writing.
5. Ability to interact positively with co-workers, management, and the public to promote a team effort and maintain a positive attitude even under extreme pressure.
6. Ability to produce a high volume of work in a timely manner that is accurate, complete, and of high quality.
7. Ability to analyze out of balance situations and devise solutions.

Job Qualifications (Education/Experience)

Job requires a high school level of language, math and reasoning skills. Direct cash handling experience in previous positions with equal responsibilities is acceptable. Experience communicating via virtual technology (i.e. Skype, Facetime, Video Conferencing). Formal training should be supplemented with continuing education.

Working Conditions

Material and Equipment Involved

Multi-functional Device In-House Computer System

Teleprompter 10-Key Calculator

Interactive Video Typewriter

Webcam ITM

Phone/Headset

Work Environment/Physical Activities

Ability to handle fast-paced area. Ability to handle multiple tasks simultaneously. Work creates normal fatigue daily. Work creates moderate stress during certain periods during daily routine. Job does not have specific volume and pace of work standards except that the job requires that members be served in the most timely manner possible. Job requires extensive member contact on a continual basis. The job calls for a degree of mental concentration to interpret and act upon a wide range of situations. The job requires a degree of attention to details.

Black Hills Federal Credit Union is an equal opportunity employer. All applicants will receive consideration without regard to age, race, color, sex, sexual orientation, genetic information, religion, national origin, disability, veteran status, or any other status or condition protected by state or federal law. BHFCU will provide reasonable accommodation to qualified persons with a disability but who are otherwise able to perform the essential functions of the job.

Qualifications