Senior Product Manager

LOCATION

Hybrid work from either our Jacksonville, FL or Atlanta, GA office is required with flexibility to work remote up to 2 days per week

SUMMARY

Manages life cycle product planning activities and high quality delivery of Black Knight new products, enhancements, and releases to market. Defines product roadmap to meet market requirements in support of product line strategy by considering position in life cycle, product profitability, pricing strategies, client satisfaction, and sales success rate.

RESPONSIBILITIES

• Manages product plan by ensuring changes in market, business priorities including integration needs, and technology advancements are reflected
• Presents status updates at quarterly and annual stakeholder meetings
• Identifies risks and challenges, opportunities and growth strategies, business integration needs, and retirement plans
• Monitors and understands product's profit and loss statement. May be responsible for revenue and profitability of assigned products
• Engages and interacts with clients during feedback sessions, focus groups, user groups, and requirements gathering sessions
• Acts as product launch manager when appropriate for new products or rollouts of major releases
• Collaborates with senior management to provide content for market messages, sales collateral, and as needed RFPs (request for proposal)
• Collaborates with vendor support managers for oversight and maintenance of all secondary and support vendor relationships.
• Acts as escalation point for client issues that require product change resolution (does not include standard problem escalation process)
• Determines and approves all service level agreements (SLAs) related to products and includes with business scope documents
• Works closely with development teams to review enhancement requests for strategic value and align resources to high priority project
• Presents product information and industry thought leadership to external audiences in webinars and client conferences
• May require up to 20% travel
• Performs other related duties as assigned

MINIMUM REQUIREMENTS

Bachelor's degree in business, management information systems, marketing, or the equivalent combination of education, training, and work experience

Requires 8 years experience in product management

PREFERRED QUALIFICATIONS

• Experience in real estate, mortgage and/or settlement services
• Knowledge of Black Knight products supported
• General business skills, industry knowledge, financial management and planning skills, long-term vision, and executive presence
• Excellent negotiation and presentation skills
• Displays strong oral, written, and interpersonal communication skills
• Ability to utilize judgment in decision making process and decisions related to job tasks
• Ability to communicate effectively with all levels of management in an organized, professional manner
• Client relationship management skills, understanding and focusing on clients' needs, establishing credibility and building positive, professional, relationships with clients
• Team skills, including ability to establish and maintain effective working relationships with all levels within organization, internally and externally
• Analytical, problem solving skills

ICE carefully considers multiple factors to determine compensation, including a candidate's education, training, specialty, experience, and work location. The base salary (exempt) or hourly rate (non-exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance (medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan

ICE is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees' diversity is our strength, and when we embrace our differences, it makes us better and brighter. ICEs commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.