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Slot Supervisor

Black Oak Casino Resort
Tuolumne, CA Other
POSTED ON 3/5/2024

Job Details

Job Location:    Casino - Tuolumne, CA
Position Type:    Full Time
Salary Range:    Undisclosed

Description

SUMMARY: The Slot Supervisor is responsible for the daily operation of the slot floor and directly supervising all Slot Department Team Members by fostering a culture that specializes in safety, teamwork, guest service, machine maintenance, and regulatory compliance.  

 

Essential Responsibilities and Duties:  (Specific areas of responsibility including, but not limited to)

  • Adheres to departmental and casino policies and procedures.
  • Ensures compliance with all gaming regulations and ordinances.
  • Develops and maintains a good rapport with Guests.
  • Ensures Guest satisfaction by handling any guest service incident to the satisfaction of the Guest and/or Black Oak Casino Resort policies and procedures.
  • Fosters a team with a positive culture of teamwork, hospitality, and community.
  • Supervises all Slot Team Members including interviewing/hiring, training, scheduling, evaluation, coaching, promotion/demotion, separation, and record keeping.
  • Oversight of the repair and maintenance of the slot machines by identifying, prioritizing, documenting, assigning, and reviewing the appropriate maintenance.
  • Supervises assigned maintenance projects to keep them on track, including communicating with other Supervisors, departments, and outside vendors as needed.
  • Oversight of our various maintenance record keeping routines to ensure an acceptable level of quality and adherence to policy.
  • Performs other duties as assigned.

Qualifications


Mandatory Requirements:  

  • Must be at least 21 years old.
  • Must possess a high school diploma, G.E.D., or equivalent.  
  • Must have one year of gaming experience with casino supervisory experience preferred.
  • Must be able to maintain a passing score on Title 31 and SARC Programs.
  • Must have strong written and oral communication skills; must have an outgoing personality.
  • Must possess excellent interpersonal and guest service skills.
  • Must have good computer skills, including a working knowledge of Microsoft Office products.
  • Must have the ability to learn and retain additional knowledge of all gaming operational responsibilities.
  • Must be able to respond calmly and make rational decisions when handling Guests’ needs and concerns.
  • Must display leadership qualities by example, coaching and constructive input to enhance performance.
  • Must provide evidence of employment eligibility in the U.S.
  • Must be able to obtain a valid gaming license.
  • Must be able to pass a mandatory drug test.
  • Must be able to communicate proficiently in English.

    Physical Demands:

    • Must be physically able to perform all job requirements.
    • Must be able to lift 50 pounds and occasionally more with assistance.

    Work Environment:

    • Must be able to work in a non-smoke free environment.
    • Must be able to work in a noisy environment.
    • Must be able to work all shifts, weekends, holidays, and special events
    • Must be able to work in a fast-paced environment for the full duration of the shift.

     

Hourly Wage Estimation for Slot Supervisor in Tuolumne, CA
$35.27 to $48.26
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