Host

Company Introduction:
JOIN THE BLACK ROCK BAR & GRILL FAMILY TODAY!
WE'RE THE HOTTEST RESTAURANT AROUND!
Black Rock Bar & Grill is a quickly growing company and we are looking for amazing people to join our team!
Overview:

All team members make and keep the following promises to Black Rock:

• Citizenship. Getting to work on time; ready to work. Doing my job to our high standards, asking questions when I am unsure, and being the best I can be today, and better tomorrow. I do the job I was hired to do to the best of my ability.


• Teamwork. Doing my part as a member of The Team, working “heads up” and “pilot to copilot” in order to see the opportunities to help others, and asking for help before I am in the weeds. It is enthusiastically going with a decision once it has been made and being a pleasure to be around. I help guarantee the success of my team.


• Being of Service. Being aware of what is going on around me and anticipating the needs of our Guests by listening to what they say and what their body says. Never walking past a standard or something that needs to be done and standing up and speaking out when I feel that we are not keeping our promises. It is being a go-to member of The Team and offering my ideas to make us better. I routinely go above and beyond to guarantee that we are a great team.

Expectations:

The expectation is the hosts are “smiling” while speaking on the telephone. Using professional verbiage, proper etiquette and speaking clearly at a comfortable pace for comprehension. Repeats call ahead reservation to guest; uses guests name to confirm accuracy. The Host displays an accommodating disposition for special requests-such as directions and alternative booking times, and always with a sincere and gracious manner.

The expectation is guests are welcomed by the host or any employee and provided with guidance and a sincere and gracious disposition. Host is welcoming, organized, smiling, and enthusiastic. Host uses the guest’s name when speaking. Host is expected to verify the guest is comfortable with the accommodations and delivers a sincere salutation (i.e. “Enjoy your evening.”) after seating the guests and returning to host station.

Requirements:

Minimum Requirements

• Able to communicate (speak, read, and write) in English.


• Must be able to pass host training.


• Telephone Answering


• Call ahead - Taking and Planning


• Guest Service and Accommodations


• Greeting Guest


• Cover Count Distribution to Service Staff


• Walking Guests to the Table with Menus, introducing LTO, beverage menu and server name


• Menu item knowledge and layout understanding

Physical Requirements

• Able to bend at the waist and list items up to 50lbs. to waist level.


• Able to move item up to 30lbs. for distance up to 25 feet.


• Able to remain standing and active for an 8-12 hour shift.


• Able to hear, understand, and respond to team members’ and guests’ requests in loud environments.


• Must be able to calmly respond to any guests needs and notify manager when those needs cannot be met by yourself.

Responsibilities:

• 
  Setting the table
• Presenting the menu and helping customers select food
• Delivering food to tables
• Delivering a great customer experience

Uniform Specifications and Requirements:

It is required to dress with “Guests first impression in mind”

• For Women: Think Black cocktail/business attire


• Black dresses


• Black Skirt, Mid thigh to mid calf


• Black blouse-provided by BR


• Black polishable, non slip shoes. No ballet slippers.


• Closed toed shoes

For Men: Black Business Attire

• Black Pants


• Black Dress Shirt (collared without buttons)


• Pin Stripes ok


• Black polishable shoes, non slip.

See Management for Details if needed.