What are the responsibilities and job description for the Host position at BLACKBERRY FARM?
Job Details
Description and Qualifications
The Host is the initial interaction at the door to welcome our guests to the restaurant. They will be responsible for setting the tone for the guest experience and for providing them with a Welcome Home atmosphere.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Greet and interact with guests upon arrival for dinner service
- Ensure that all requests and dietary special needs have been communicated to the Dining Room prior to service
- Be responsive and proactive to guest needs
- Set the tone & atmosphere in the foyer for guest arrival
- Have an open body language and accessible personality
- Have a positive and outgoing attitude both with guests and other departments on the property
- Prepare all opening and closing paperwork per the daily responsibilities
- Fully understand and master the following software systems:
- Open Table, Opera, Active Networks, Microsoft Office
- Fully understand how to navigate drive to access documents needed for daily service
- Correct and adjust menus according to the Executive Chefs needs daily
- Print menus and prepare host stand for service
- Communicate all internal information regarding guests to the Dining Room Manager
- Must be able to work well with other team members and managers
- Remain calm under high-pressure situations
- Must be guest focus orientated
- Escort guests rather than pointing
Must comply with all company policies and procedures.
To perform the essential functions of this position regular and consistent attendance is required.
Must be able to work well with other Team Members, Managers and interact with our guests.
EDUCATION and/or EXPERIENCE
- High School Diploma or equivalent preferred
- 2-4 years experience in restaurants required
- 2 years experience in Microsoft Office
- Experience working with the general public
LANGUAGE SKILLS
- Must have excellent verbal communication skills
- Must be able to effectively communicate with guests, team members, and guests
MATHEMATICAL SKILLS
- Basic knowledge and understanding of math
REASONING ABILITY
- Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
PHYSICAL DEMANDS
- Must be able to lift up to 35 lbs
- Must be able to be on feet for a long period of time
- Must be able to safely operate a company vehicle or golf cart
WORK ENVIRONMENT
- Dining Room, Bar and Kitchen areas
- 4,200 acres of Blackberry Farm property
About Blackberry
Blackberry Farm and Blackberry Mountain are joined together with our core belief that our teams are at the heart of all we do. At Blackberry, we see ourselves as family, focused on our 18 foundations uniting us in our mission to support Legendary Hospitality, Memorable Experiences, and Generational Sustainability.
Blackberry Farm provides a world-class hospitality experience for our guests. Our attention to every detail, impeccable service, unique activity offerings, and outstanding cuisine have helped Blackberry Farm earn its pedigree as one of the most celebrated small luxury resorts in the world.
- James Beard Award Winner- Outstanding Service
- James Beard Award Winner- Best Wine Program
- Travel & Leisure Magazine- #1 Resort in North America
- Andrew Harper- #1 Food and Wine Resort
- Travel & Leisure Magazine- #1 Service in North America
- 4,200 Acre Working Farm setting the standard for Farm to Table Cuisine
For immediate application and interview, please feel free to stop by our Staffing and Support Office located at 108 W. Church Ave. Maryville, TN 37801 between the hours of 9am and 4pm, Monday- Friday. Please bring your resume or your employment history.
Blackberry Farm is an Equal Opportunity Employer.
Salary : $15 - $21
