Implementation QA Analyst I - ELS

About Blackhawk Network

Blackhawk Network (BHN) is the leader in global branded payment technologies. We strengthen relationships between brands and their customers, employees, and partners by transforming transactions into connections. BHN’s portfolio includes: Gift Card & eGift products, promotions and distribution that grow revenue faster; Rewards & Incentives that build loyalty and acquisition and are integrated into today’s leading platforms; and Payments that enable businesses and customers to access and disburse funds in convenient and innovative ways. BHN’s network spans across the globe with over 400,000 consumer touchpoints. Learn more at BHN.com.

Overview

The QA Analyst position within the Implementation and Onboarding Services team is responsible for testing and certification of Blackhawk products. This includes but not limited to ensuring physical and digital products meet card certification requirements, usage of existing product validation tools to test products, working directly with product implementation and engineers to troubleshoot and resolve test and quality related issues, shipping cards to content providers, etc.

Responsibilities

• Visually inspect cards on carrier to ensure key data elements match BHN Specs
• Scan barcodes to capture barcode scan quality with each production run
• Scan and swipe card data into test plans, verify the format is correct and to BHN Specs for C128 barcode, UPC-A and Track data elements
• Leverage product testing suites, utilities, simulators and other test tools to perform transaction tests against both retail and digital BHN products
• Verify products behaves as expected through various transaction tests and product validations
• Perform redemption testing of content provider products
• Visually inspect output of digital product testing to ensure assets are to BHN spec e.g. eGift renders and look and feel including images, template, and terms and conditions meet brand requirements
• Capture test execution results, update master data records, and communicate with product implementation stakeholders once product testing is completed
• Submit change requests when new BINs and content provider mappings are introduced to ensure transactions process as expected
• Communicate with the product implementation team any failed testing as a result of service provider errors or test environment related issues
• Collaborate with internal support resources any master data related or internal system related issues
• Escalate to the product implementation stakeholders any exceptions where product does not meet BHN standards

Qualifications

Required:

• Some experience in product testing or related Quality Assurance role.
• Strong troubleshooting and debugging skills
• Excellent verbal and written communication skills – able to present information, status, and issues in English in a clear and concise manner
• Excellent strengths in time management and organization skills with an aptitude toward creative problem solving.
• Strong initiative and flexible to change and understand the impact on the organization and business.
• Comfortable working in a dynamic, fast changing environment.
• Self-motivated and able to work independently or collaboratively within a matrix, 'virtual' environment.

Desired:

• Exposure to Payments (Credit Card, Banking, Online, Offline), especially with Point of Sale systems, payments gateways and payment processors.
• Exposure to SOAPUI Pro utilizing test steps Groovy Script, REST, Datasource, and Datasink is a plus
• Fluent in languages other than English