What are the responsibilities and job description for the Manager, Clinic Operations position at Blaze Health?
Requisition Number: 504767
About Blaze Health, LLC
At Blaze Health, you're part of an inclusive health family committed to offering a better way to navigate and experience healthcare. Our team connects and integrates all dimensions of health to create a seamless, simplified care experience. Caring for our customers and team is at the heart of all we do, and our culture is designed to actively support wellbeing, inspire innovation and encourage growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we're empowering people to achieve their best health.
About this position
Designs, plans, manages, evaluates and improves operational effectiveness within the assigned scope of responsibility. Exercises leadership and advocates in a positive manner for customers and families, staff, services, and enterprise goals and objectives. Accomplishes strategic, financial, clinical and operational objectives by forecasting requirements, preparing budgets, aligning resources, analyzing variances, and implementing corrective actions. Ensures compliance with safety and regulatory guidelines and professional practice standards. Designs, implements, evaluates and continuously improves key processes within the department or service, across the organization, and with affiliates and partners. Develops, monitors, and reports key indicators for quality, productivity, and resource management. Maintains customer-focused team-centered service delivery to ensure that customers and families receive compassionate, remarkable care. Designs and maintains open and accessible systems to ensure regular communications and effective and timely problem and conflict resolution. Maintains processes to ensure efficient and effective recruitment, on-boarding, training, performance evaluation, and ongoing development of staff. Promotes staff engagement and identifies, mentors, and advances those with leadership skills and potential.
What we’ll expect from you
- Achieves key customer care, financial and/or operational outcomes as found in annual work plan.
- Leverages and adheres to systems and processes that drive accountability for customer care, financial and operational outcomes.
- Works effectively with team colleagues and other key partners to execute divisional and/or departmental initiatives and day-to-day operations.
- Effectively communicates with teammates and key partners.
- Develops talent within the team, including acquiring, engaging and retaining.
- Staffs, organizes and schedules the team to leverage maximum labor productivity.
- Understands, tracks and focuses the team on metrics that measure key business outcomes.
- Translates organization vision and strategies to team level and mobilizes allocated resources to achieve profitable growth.
Thought Leadership (Analysis, Strategic Thinking, Financial Acumen)
- Make Sound Decisions
- Act Strategically
- Use Financial Data
- Meet Customer Needs
- Manage Execution
- Show Drive and Initiative
- Motivate Others
- Develop Others
- Show Adaptability
- Recognizes and complies with legal regulatory, accrediting and procedural requirements related to area of responsibility.
- Understands and follows principles and standards as outlined in Blaze Health’s Corporate Code of Conduct.
- Protects customer/team member privacy and only accesses customer/team member related information as needed to perform job duties.
- Reports violations or areas of concern to supervisor or Corporate Compliance Officer via established methods of communication.
Interested? Here are our requirements
Education
- Bachelor's degree required. Master's degree preferred.
Experience, Knowledge, Skills, Abilities
- Minimum of five (5) years progressive leadership experience in a multispecialty clinic setting required.
- Knowledge of changing state and national health care trends.
- Demonstrated total quality management, leadership, communication, data analytic, organizational and management skills.
Licensure/Certification(s) Mandatory
Licensure/Certification(s) Mandatory where Applicable
Licensure/Certification(s) Preferred
Hours per two week pay period: 80
Shift: Days 8 hours
Weekend Requirement: None
Work Group: Non Contract
Call Requirement: None
Remote or On-site: Hybrid On-site
FLSA Status: Exempt
Benefits: