Assistant General Manager

Applicant must be willing to work in any of our 4 locations around the triangle (Morrisville, Durham / Carey, Garner & Holly Springs)

The Assistant General Manager is ultimately responsible and accountable for all restaurant activities at all times. All activities of the Assistant General Manager are expected to be consistent with and supportive of the restaurant’s business plan. The Assistant General Manager ensures all restaurant management and Team Members are performing their job responsibilities and meeting expectations in all areas of their job descriptions.

GUEST SATISFACTION:

Models and creates an environment in which the guest is always right; ensures a positive guest service experience

Responds positively and quickly to guest concerns and follows up with team to prevent issues from happening again

Maintains restaurant at the level necessary to meet or exceed the company standards for consistently providing Fast, Fun, &Friendly B.L.A.Z.E Service which consists of BIG FRIENDLY SMILES – being super friendly, LIVELY FUN INTERACTIONS – having fun and showing your personality, ALWAYS SAYING “YES!” – always doing your best to accommodate guest requests, going really fast – ZOOM!, and EXCEEDING EXPECTATIONS by impressing guests

TRAINING & DEVELOPMENT:

Follows the steps outlined in the Blaze Training Method to train new skills, duties, and responsibilities

Treats all employees with dignity and respect

Prepares qualified employees for promotion to the next position. Continually develops adequate numbers of Shift Leaders to meet the objectives of the business plan

Trains, coaches, and provides regular performance feedback to motivate and improve the performance of all employees

Makes tough decisions regarding all performance-related issues in the restaurant

Provides appropriate and effective counseling and/or discipline while maintaining proper documentation for disciplinary situations

Communicates team goals and expectations to all employees as outlined by the General Manger; coaches and motivates employees towards achieving team goals

Assists the General Manager in hiring high quality people who demonstrate and ensure consistent guest satisfaction

Ensures all employees are trained, motivated, and empowered to deliver total guest satisfaction. Evaluates each employee’s ability to maintain high levels of food quality, guest service, and restaurant cleanliness

BUSINESS MANAGEMENT:

Works with the General Manager to develop and execute the business plan for the restaurant (fiscal responsibilities, manpower planning, and local store marketing)

Achieves results by planning, communicating, delegating, and following up

Takes calculated business risks to achieve specific results. Makes good business decisions independently

Meets long and short term employee staffing needs as outlined in the business plan

Analyzes business performance; initiates appropriate corrective actions in conjunction with the General Manger when deviations occur from financial expectations

Assists the General Manager in executing company-wide marketing programs

Initiates programs on time, correctly, and with minimal direction

APPROPRIATE & FAIR BUSINESS PRACTICES:

Serves as a role model and sets a positive example for the entire team in all aspects of business and personnel management

Holds employees and self accountable for the methods and processes used to achieve results

Practices equal opportunity employment, non-discrimination, and ADA (Americans with Disabilities Act) compliance

Ensures all labor laws (federal, state, and local) are followed

Follows procedures to maintain the safety and security of employees, guests, and company assets (building, cash, equipment, & supplies)

JOB EXPECTATIONS:

Supports the General Manager with effectively planning, organizing, and implementing all daily operational routines and activities

Completes all required administrative duties and daily paperwork including required checklists

Follows all company guidelines for food and cash controls; follows all cost control guidelines to maintain and minimize restaurant costs; properly uses all products, supplies, and equipment facilities

Able to establish an environment of trust to ensure honest, open, and direct communication

Role models and sets a positive example for the entire team in all aspects of business and personnel practices

Requirements:

Education

• Good verbal and written communication skills; is capable of communicating effectively with upper management, guests, and co-workers; bi-lingual skills are a plus.

Experience

• Must be completely certified on all stations using the Blaze Training Program. Must be a minimum of 21 years of age.

Transportation & Insurance

• Must have reliable personal transportation to work, a valid driver’s license, and proof of insurance.

Accessibility

• Must have telephone or other reliable method of communicating with the restaurant, employees, and upper management. Must be accessible 24 hours a day, 7 days a week. Must maintains an open door policy.

Hours

• Able to work a standard 50 hour work week. Able to work flexible hours necessary to manage and operate the restaurant effectively. Able to work the days and hours designated (scheduled) by the General Manager.

SKILLS & ABILITIES:

• Ability to get results through others; takes initiative
• Organizational, planning and time management skills
• Ability to comfortably interact with all guests & co-workers
• Ability to look at the restaurant operations from a guests point of view
• Ability to meet performance standards for assigned tasks and duties
• Basic knowledge of computers

PHYSICAL ABILITIES:

• Able to stand for long periods of time
• Able to bend and stoop
• Able to work around heat
• Able to work around others in close quarters
• Able to lift 50-75 lbs. comfortable
• Able to work long hours

Company Introduction

PAY RATE GUARANTEE!!
Looking for a fun place to work? Flexible Schedule? Guaranteed hourly pay? We have great hourly pay rates TIPS (Tips averaging $3-$7 per hour!!!) If our guest doesn't pay the tips we do!!!
We guarantee you will receive at least $3 an hour in tips or we will pay the difference. How does this work? Regardless of your base pay you will receive a guaranteed minimum, additional $3 per hour on your paycheck in tips. Yes guaranteed!
If you are making $10-$15 per hour base pay, you are guaranteed to earn an additional $3 per hour in tips, making your hourly pay $13-$18 per hour. Most of our locations average over that amount and some as high as $7 per hour in tips. Great service is $$ in your pocket.
Blaze Pizza uses an interactive service format (similar to Chipotle Mexican Grill) that allows guests to create pizzas at lightning fast speed. Each Blaze Pizza restaurant makes its own dough from scratch producing its signature light-as-air, crisp crust. Guests watch as each pizza is pressed, topped and baked in our Fast-Fired Oven.
Franchise group Blazin Blue LLC - dba Blaze Pizza is offering the opportunity to work in a fast-paced restaurant and learn to make great food. Blazin Blue LLC is partnered with Plucky Bird LLC - dba Dave's Hot Chicken and has opportunities from Crew to GM, DM and Territory manager as we expand our Brands. We like to promote from within and many of our managers started as crew. Are you the next?
We are looking to hire positive, enthusiastic team members who share in our commitment to our core values.
If you are friendly and personable and ready to take a new step in your career, we want to speak with you! Check out Blaze Pizza online and see what the buzz is about!!

Salary : $40,000 - $45,000