What are the responsibilities and job description for the IT Technician position at Block 22 L L C?
Description
The IT Technician for Block 22, LLC is responsible for all aspects of network operations, security, and workstation upkeep. This would also include being on call at various times, and the need to be flexible with hours as a backup to the IT Manager.
The associated business entities for Block 22 are The Grove Hotel, Trillium restaurant, Block 22 Management Group, Idaho Steelheads hockey team, Idaho Central Arena, Hotel 43 LLC and Courtyard Marriott-Downtown Boise. Many of the responsibilities listed below cross over between entities. These responsibilities are broken out in detailed below.
- Support and maintain Windows 10 workstations .
- Support and maintain SQL servers
- Support and maintain Microsoft 365 implementation.
- Oversee and manage company cell phones with Verizon
- Manage all Anti-virus software for each desktop and keep the software updated and current
- Aid employees in use of MS Office products; Hosting the MS Business Central 365 accounting system; Maestro PMS accounting clients; and various other applications.
- Help oversee Timeclock connections and work with Paylocity in maintaining the Clock.
- Support ID badge printer and associated software
- Interact with Fishers Document company to maintain leased printers and Copiers
- Install, and maintain, internal printers not leased by Fishers, (these printers are on a service contract with Fishers)
- Operate Navision server for accounting and MS Business Central 365 hosting server.
- Support VPN connectivity, and aid employees in as-needed remote access
- Install, support, and maintain site-wide AV
- Support and maintain a property-wide wireless networks
- Aid hotel guests in wireless connectivity and other associated computer issues
- Aid the Audio Video Department employees with connectivity (wired, wireless, and telephone) for large conferences in meeting spaces and ballrooms
- Support and maintain all telephonic devices and the Mitel phone system
- Interface with Enhanced Telecommunications when needed for wiring drops of both RJ45 and RJ11 network and telecom drops, as well as associated system issues
- Maintain regulatory compliance with Payment Card Industry Digital Security Standards (PCI-DSS, or PCI)
- Support internal and external TCP/IP connectivity, DHCP, DNS
- Maintain Delphi server
- Maintain Security Camera System and install additional cameras as needed
- Interface with BoisePOS for server-side maintenance of NCR Aloha POS system
- Troubleshoot POS Receipt printers
- Support and maintain NCR Aloha POS Workstations
- Ensure PCI Compliance
Requirements
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite or related software.
- Knowledge of organizations' software systems.
- Organizational skills with attention to detail.
- Ability to analyze and address the needs of users.
- Ability to manage time and prioritize tasks.
Successful candidates exhibit the core values of Teamwork, Respect, Integrity, and Passion while delivering our core purpose of serving and inspiring our communities by creating memorable experiences through integrity and teamwork.
