Team Leader

“With Pride, we make public spaces friendly and vibrant for the communities we serve.”

Block by Block provides cleaning, safety, beautification, and hospitality services - in a nutshell, we provide services for anything your city needs to be a more desired destination.

The role of the team leader will require you to work both weekend days.

We are currently seeking some very friendly & detail-oriented people to join our team and make a difference in your city. We need the following in a candidate: strong work ethic, outgoing personality, a great eye for details and a desire to work within a happy team.

This role will provide a high level of visibility at the street level to carry out a wide variety of tasks to improve the overall appearance of the service district they are assigned to.

Team Leaders provide an exemplary model of customer service, hospitality, and operational procedures while leading and managing the team in clean and safety services.

ESSENTIAL FUNCTIONS

FRONT LINE LEADERSHIP - Responsible to manage shift duties of the clean and safe ambassadors while ensuring compliance to all Block-by-Block standards, procedures, and policies.

OBSERVE AND REPORT - While on patrol be watchful for ambassador performance, overall cleanliness of the district, and unwanted behaviors or criminal activity. Dispatch Clean or Safety Ambassadors via two-way radios to areas of need. Must be able to articulate an accurate description of persons, vehicles, and other similar identifiers.

HOSPITALITY AND CUSTOMER SERVICE - While on patrol will go out of the way to actively acknowledge pedestrians with a friendly greeting or identify visitors in order to provide directions, information, city information or recommendations.

REPORTING– Must be able to provide written reports of broken infrastructure, graffiti on private property, and provide a basic daily report of accomplishments and tasks completed. Must be able to provide direction and counsel to team members and report concerns to Operations Manager.

PROFESSIONALISM -Must maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, procedures and overall Block by Block standards of expected professionalism.

PHYSICAL ABILITIES –

 Must have the physical capacity to walk continuously during an eight-hour shift, with normal breaks (two fifteen minutes, and one thirty-minute meal break).

 Must be able to work outdoors in all conditions.

COMMUNICATION– Must be able to speak, read, and write the English language in order to create basic reports.

• Experience in a related field where you have had to engage visitors & customer service oriented. Must be active and like to be on your feet and fairly technologically savvy.
• Extravert, with a great big personality and problem resolution.

At Block by Block we value diversity and are committed to creating an inclusive environment for all employees. We also have a strong culture of workplace safety and take the necessary precautions to prevent the spread of COVID-19 in the workplace.

Block by Block is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

We are proud to offer the following benefits:

· Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.

· Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).

For this position, a Guard Card is required. Block by Block will assist you in obtaining this if you qualify.

Job Type: Full-time

Pay: From $20.40 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift
• Weekends as needed

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $20 - $20