What are the responsibilities and job description for the Transit Associate position at Block by Block?
With Pride, we make public spaces friendly and vibrant for the communities we serve.
JOB SUMMARY: Transit Ambassadors provide a professional and courteous presence to assist Duluth Transit Authority (DTA) passengers and the public in navigating the DTA transit system, and to enhance customer confidence in overall cleanliness, safety and positive experiences throughout DTA facilities and vehicles.
ESSENTIAL FUNCTIONS:
- Provide customers with information regarding transit routes, schedules, destinations and operating hours
- Provide assistance with the MyDTA mobile ticketing application in planning, purchase and tracking of trips through mobile or electronic devices
- Conducting high-visibility patrols and monitoring of DTA facilities throughout assigned shifts to; proactively answer customer questions, to deter unwanted behaviors and report activities or circumstances requiring response from police, fire or facilities management.
- Create written reports on incidents as requested
- Enhancing appearance of DTA facilities through removal of litter in public spaces both inside and outside.
- Replicate these services, as directed, at selected DTA transit stops.
- Gathering and reporting of customer feedback to DTA leadership through both verbal and written formats.
We are proud to offer the following benefits:
- Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
- Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).
- Other: 401K Retirement Savings Plan
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