People Operations Specialist

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

Block is looking for a People Operations Specialist on our America’s People Operations team to help support and leapfrog ahead of Block's growth. Reporting to the America’s People Operations Lead, you will be hands-on and responsible for overlooking People Operations procedures and process improvements relating to service delivery and design in order to create exceptional people experiences at scale.

You will:

• Respond to employee queries from all employees globally on people matters
• Work with the People Operations Leads to proactively identify team challenges, suggest, and propose improvement initiatives/plans
• Identify trends through data, conduct analyses, and propose systematic operational solutions across various People data-related matters and processes (i.e., process improvements, process efficiencies, etc.)
• Partner with Center of Excellence key stakeholders to understand needs with a view to implementing robust processes in line with policies (i.e. payroll, benefits, etc.)
• Implement initiatives and templates that can be utilized by the broader people operations team members
• Develop subject matter expertise on program, policy, or process aligned to various service areas
• Guide, coach, mentor peers
• Oversee team metrics management
• Perform capacity planning and forecasting, etc.

You have:

• BA/BS degree or 4 years of HR experience with operational, project management, and/or program management activities
• Used to G Suite, Slack or other convenient technologies for workplaces
• Broad experience with software tools and systems, including Workday
• Strong problem-solving skills, with experience implementing processes that scale
• Manage and execute 1-2 ongoing projects with high attention to detail and organizational skills
• Team player approach who can jump in and support the team on a variety of topics and tasks
• Strong track record of developing and maintaining reliable process documentation
• The ability to remain composed with aggressive timelines and a high volume of activities
• Exceptional ethics around confidentiality and highly sensitive information
• An ability to build partnerships and establish rapport and credibility at all levels
• The instinct to create personal and professional stretch goals and meet them
• An ability to work collaboratively with colleagues around the world

Additional skills (considered a major plus):

• Consulting experience
• Experience at a growth-stage tech company
• Experience forecasting and capacity planning

Your skills:

• Bias for logical action - You have an urgency to impact systematic change through a data-driven lens without compromising quality.
• Empathy - You always seek to understand someone's struggle.
• Hyper-organized - You know how to keep track of multiple projects and deliver.
• Attention to detail - You look at the finer details.
• Execution-focused - Follow through and completion of cases
• Understanding of cultural differences, or change of organization dynamics

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Perks

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD54566975, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD54566975 is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.