Implementation Consultant

Company Description

Utilizing our highly advanced software platform, some of the largest health systems in the world are leveraging BlockIt to restore the connection between the provider and the patient. We are helping patients find the care they need by removing the barriers to be cared for and reducing the administrative and technology distractions. The BlockIt solution is focused on patient scheduling and closed loop referral management. 

Our mission is patient-centric. The patient journey as it must be…seamless and simple to navigate for patients, patient advocates, community members, and healthcare providers.

Job Description

As an Implementation Consultant, you will be at the forefront of transforming healthcare experiences by leading the implementation of our SaaS platform for complex midsize to large healthcare based clients. This role requires a strategic thinker with strong influencing skills, a deep understanding of healthcare processes, an understanding of healthcare technology with a focus on scheduling and a passion for delivering high-quality solutions.

Join us in transforming healthcare technology and make a significant impact on the industry. Be a key player in our journey to deliver innovative solutions that enhance the blockit platform and improve the healthcare experience for all.

Primary Responsibilities: 

• Lead and oversee end-to-end implementation projects, ensuring alignment with client expectations, timelines, and industry best practices.
• Collaborate with cross-functional teams, including operations, technology, and client success, to achieve successful implementations and ensure client needs are met.
• Serve as  the subject matter expert and at times the main point of contact for clients during the implementation phase, fostering strong relationships and addressing client needs and concerns.
• Conduct regular check-ins and status updates to ensure client satisfaction and project progression.
• Develop and deliver comprehensive training programs for clients, ensuring they are well-versed in utilizing blockit’s platform.
• Create and maintain detailed documentation, utilizing blockit’s implementation guides and best practices.
• Proactively address and resolve implementation challenges, working closely with internal teams and clients to identify effective solutions.
• Be forward thinking, anticipating potential roadblocks and proactively implement preventive measures.

• Become a subject matter expert, comfortable recommending solutions to clients and guiding them toward the best fit for their business needs within the existing functionality of the product.
• Provide support during the transition from implementation to ongoing support, ensuring a smooth handover to internal and external teams.

Qualifications

Skills and Abilities:

• Strong  organizational skills to oversee end-to-end implementations, adhering to project methodology, timelines and deliverables.
• Deep understanding of healthcare industry-specific processes with a specific focus on scheduling and referral workflows, EMRs, PMs, compliance, and standards, staying informed about industry trends and best practices.
• Strong technical acumen, with ability to configure and troubleshoot technical issues.
• Exceed customer expectations with an unwavering commitment to customer delivery, demonstrating innovative thinking to enhance client experiences.
• Possess exceptional skills in building and managing client relationships, establishing strong rapport with clients.
• Demonstrate a proven ability to cultivate strong working relationships, internally and externally, fostering collaboration and a positive working environment.
• Collaborate seamlessly with internal business partners to meet client needs, ensuring the fulfillment of client Service Level Agreements (SLAs).
• Possess exceptional organizational skills, enabling the effective prioritization of multiple projects, activities, and deadlines.
• Utilize strong analytical capabilities to analyze and interpret data, supporting client strategy and ongoing initiatives effectively.
• Excellent communication, interpersonal skills, negotiation, and problem-solving abilities.
• Flexibility to learn and adapt to new technologies and processes.
• Strong documentation skills for creating implementation guides, capturing detailed records of client interactions and project progress.

Education and Experience:

• 5 years experience in implementation management position in a healthcare setting preferred
• Experience working in a SaaS, healthcare technology/IT, or healthcare B2B environment highly preferred 
• Experience working in a startup environment is desirable 

Additional Information

BlockIt Culture and Success:

• Collaborative team players with strong critical thinking and problem-solving skills
• Leadership presence with an ability to engage and influence key stakeholders across the organization and make an impact 
• Thought leaders that cultivate a culture of out-of-the-box thinking and innovation
• Self-driven and motivated with a desire to succeed in a fast-paced, changing environment
• Team collaboration is encouraged to build strong meaningful relationships, while freely exchanging thoughts and ideas
• High emotional IQ with an ability to stay calm under pressure
• Keep a learning mindset, while recognizing failures and celebrating successes
• Possess solid data and insights-driven business acumen 

What We Offer:

• Experience in Shaping and Delivering a Leading Edge Healthcare Technology
• Competitive Compensation Package 
• Health and Wellness Group Benefits Plan
• 401K and Matching
• Very Progressive PTO policy
• Cultural Focus on Work-life balance
• Vacation Expense Reimbursement 
• Hybrid and Remote based roles 
• Access to role-based professional development/training opportunities

All information will be kept confidential according to EEO guidelines.