Automotive Technician

Automotive Technician All California Locations

Various Locations in California

• San Diego, CA
• Costa Mesa, CA
• San Fransico, CA
• San Jose, CA

Each location has both Day and Night Shifts

The Field Service Technician will be responsible for overdelivering on our service locations' internal and external customer experience.

The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, have a go-getter attitude, possess great communication skills, and have a passion for adventure, then we want you on the team.

You will work with our internal partners daily to assist with service needs and coordinate with our Service, Vehicle, and Delivery Operations, and Field Service Engineer teams.

This role will require a dynamic and resourceful leader with excellent oral and written communications skills, who will foster cross-functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center.

To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset.

Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus.

Responsibilities

• Ability to assist in daily Amazon EDV business operations often requested on ad hoc basis, including shuttling vehicles back and forth from delivery stations
• Conduct pre-delivery inspections on new vehicles, using a documented process, checklist, and guidelines.
• Document results (pass / fail)of pre-delivery inspections and communicate results to team members / supervisor.
• Follow Rivian repair procedures with efficiency without compromising quality and safety.
• Perform or assist with assigned diagnosis, repairs, installations, and inspections on vehicles.
• Assist and support vehicle repairs in a setting outside of a service center.
• Conduct road tests on vehicles to ensure the quality of the repair.
• Perform necessary parts operations such as parts ordering, receiving, shipping, and inventory.
• Stay up to date with technical skills and required training.
• Maintain and process accurate expense reporting as needed.
• Establish peer relationships and work under the mentorship of a senior technician.
• Maintain high-quality work and efficiency while working with little supervision.
• Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment.
• Provide service support to the field to support the Service organization.
• Ability to perform duties and communicate with a high level of professionalism, in a customer-facing environment.

Qualifications

Level 1 Technician : Less than 2 years of experience in a directly related trade (tire shop, for example, motorcycle repair shop, but not cashier);

no automotive-specific training required.

Level 2 Technician : 2-4 years of experience in an automotive-specific environment with exposure to various repairs (usually an independent shop, or dealership -not only oil changes, or tires);

automotive training preferred.

• Level 3 Technician : 5 years of automotive experience, EV experience preferred.
• One year of experience working in an automotive repair shop preferred.
• Proficient in using hand tools and power tools.
• Ability to drive non-commercial trucks and trailers preferred.
• Experience using a work order management system including repair documentation.
• Experience working in start-up environments preferred.
• Exhibits patience and eagerness to learn.

Education / Must Haves :

• HS Diploma or GED preferred.
• Graduated from an accredited automotive repair school preferred.
• Minimum age of 21.
• Must possess a valid driver’s license and maintain a clean driving record.
• No driving-related suspensions or revocation of Driver's License (within a 3 5-year period).
• Ability to properly document repairs completed and in process.
21 hours ago