What are the responsibilities and job description for the Client Services Representative position at Blue Heron Companies, LLC?
Description
Blue Heron Homes aren’t just four walls, bedrooms, bathrooms, and closets. Blue Heron Homes amplify your life in ways that you couldn’t even imagine. This is why client experience if vital to everything we do. Our Client Services Representatives act as a liaison in providing services during the warranty period of our new homes.
- Work closely with subcontractors and homeowners to resolve client issues during the warranty period of new homes.
- Evaluate homeowner repair issues to determine if they are warrantable items.
- Schedule and manage subcontractors to make designated warranty repairs.
- Certify that warranty work is completed within contractor obligations.
- Process back charge documentation and invoices.
- Conduct home turnover warranty orientations.
Requirements
- Basic construction knowledge
- Customer service experience
- Reliable transportation to travel regularly to multiple communities
- Self-motivated
- Ability to work independently and be productive without immediate supervision
- Ability to work in all weather conditions
- Presents self in professional manner in-person and through written and verbal communication
- Basic computer knowledge
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