Lead Technician

Company Overview:

Blue Kangaroo PACKOUTZ is the trusted name for comprehensive contents, furniture, art, and document restoration services. We offer solutions to help homeowners, property owners, businesses, and institutions restore what they value most. Blue Kangaroo PACKOUTZ provides a variety of contents restoration services that are designed to save you time, money, and headaches. When it comes to restoring what you value most, Blue Kangaroo PACKOUTZ is there to go the extra mile for you. Thinking outside the box starts with caring about what is inside the box.

Benefits/Perks:

• Career Advancement Opportunities
• Paid Training (must be willing to travel for initial training)
• Active Work Environment
• Health Benefits after 90 days

Job Summary:

This position is responsible to both supervise and provide operational support in remediation efforts for client content. Main functions will include overseeing and performing tasks related to contents packing, moving, and cleaning; deodorizing; manipulation; and storage. This position will be required to use a variety of specialized equipment and cleaning chemicals under supervision.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversee the inventory, packout, cleaning, vaulting, wrapping, staging, and pack back of documents/merchandise as part of the Contents Restoration process
• Coordinate and oversee all warehouse logistics
• Long-term planning to create initiatives that further the company's overall goals
• Coordinating different teams to foster exchange of ideas and provide cross-team learning opportunities
• Assessing and analyzing departmental budgets to find ways to minimize expenses and optimize profits
• Undertake job cost estimates utilizing Xactimate software system
• Inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives
• Communicating with the Owner about shifting company priorities and projects
• Identifying potential problems and points of friction and working to find solutions to maximize efficiency and revenue
• Identifying opportunities to expand or shift course to take advantage of changes in the market
• Adjust staffing levels/schedules according to volume/priorities/holidays, etc.
• Assure all Operations departments are fully staffed with proper, trained personnel
• Responsible for the safety program including leading/participating in safety meetings.
• Oversee the investigation and resolution of any inventory issues that arise (ie ensuring items scanned into our inventory software tracking system are accurate with appropriate documentation).
• Conduct staff meetings on a regular basis.
• Responsible for the 5S's: sort, straighten, shine, standardize and sustain.

QUALIFICATIONS

• Restoration experience preferred
• Must be able to identify product (consumables), usage, and disposal requirements with training
• Eligible to operate a motor vehicle per Blue Kangaroo Packoutz's vehicle policy
• Possess a sense of urgency, professional demeanor, positive attitude, and strong work ethic
• Ability to multitask in a fast-paced environment
• Comprehensive understanding of customer service principles

Knowledge/Skills/Abilities:

• Demonstrated ability in planning and managing multiple projects, and in problem analysis and problem resolution
• Strong decision making and negotiating skills
• Demonstrated leadership skills
• Ability to effectively communicate verbally and in writing
• Detail oriented with excellent organizational skills
• Customer service skills - able to communicate and handle clients/homeowners during stressful and difficult times

Working Conditions / Physical Abilities:

• Must be able to ride and/or operate a motor vehicle on a daily basis for extended periods of time
• Climb in and out of vehicles and stairs
• Frequently operates forklifts, power tools, and hand tools
• Continuously sits, walks, bends, crouches, kneels, climbs, lifts (occasionally above shoulder)

Compensation: $50,000/yr
Applications will be accepted through September 1st, 2023, invites for interviews will go out after that date, hiring is expected in the month of September. The lead tech is expected to attend a paid training in Michigan at the end of September with the Sales and Operations Manager and Owner of BKP of East Tennessee.

What We Do

Blue Kangaroo PACKOUTZ is a comprehensive contents cleaning and restoration company. We're focused on utilizing industry best practices for the handling of personal and business assets. Our work is so important because we're restoring what people value most. Clients seek out Blue Kangaroo PACKOUTZ after fire, water, mold, or other damage. It's a very sensitive situation they're facing, so we work hard to make the restoration process seamless and stress-free.

Who We Hire

We look for individuals with skills such as truck driving, warehousing, sewing, woodworking, crafting, cleaning, and other restoration-related activities. We also know that not everyone comes to us with these skills. That's why we put each specialist with or without training through an in-depth and comprehensive training program. Each Blue Kangaroo PACKOUTZ member learns the entire contents restoration process while honing in on their specific cleaning or restoration skills. It's all a part of our ongoing support and training experience.

Blue Kangaroo Packoutz of East Tennessee is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Schedule:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Warehouse

Ability to Commute:

• Sweetwater, TN (Required)

Ability to Relocate:

• Sweetwater, TN: Relocate before starting work (Required)

Willingness to travel:

• 50% (Required)

Work Location: In person

Salary : $14 - $16