Guest Room Inspector

Position open until filled.

• Responsible for conducting frequent inspections of guestrooms and hallways in order to maintain a high standard of cleanliness.
• Teaches guidelines in cleaning all upholstery, draperies, carpet, wood, granite, and marble surfaces on flooring, furniture and walls.
• Responsible to insuring compliance with all applicable OSHA rules and other workplace policies and procedures.
• Maintains up to date knowledge on industry standards in chemical controls, cleaning equipment, and OSHA safety rules.
• Establishes, maintains, stock, and monitors inventory system for cleaning supplies, amenities, product, linen and linen rooms on each floor.
• Communicates with Maintenance on all repairs, minor or large.
• Oversees stocking of housekeeping carts and instructs staff on how to operate all machinery in laundry areas.
• Inspects all guest rooms prior to guest arrivals. Provides detailed monthly room inspections and evaluates physical condition of hotel with the Housekeeping Supervisor.
• Ensures proper setup and breakdown of meeting rooms.
• Constantly seek ways to improve quality.
• Seeks out ways to enhance the quality of service rendered in meeting guest needs and guest relations.
• Meets or exceeds customer expectations, ensuring staff delivers a high level of performance that will translate into high guest satisfaction.
• Provides accurate directions and information for guest inquiries and is knowledgeable about all aspects of the Blue Lake Casino & Hotel services, features, attractions, promotions and special events.
• Position will be required to work a varied schedule that may include evenings, nights, holidays and weekends.
• Other duties may be assigned.

• Creates an atmosphere of FUN for all casino guests.
• Encourages mutual respect, dignity and integrity with all Team Members, by setting positive examples at all times.
• Maintains a professional departmental, company and community reputation.

• To provide a safe work environment for Team Members, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.
• To maintain a professional departmental, company and community reputation.
• To enforce performance standards, policies and procedures as they relate to the department.
• To maintain a consistent, regular attendance record.

• Must be able to accomplish assigned tasks with interruptions and within deadlines in a highly pressurized environment.
• Identifies and resolves problems in a timely manner.
• Gathers and analyzes information skillfully.
• Develops alternative solutions.
• Works well in group problem solving situations.
• Uses reason even when dealing with emotional topics.
• Speaks clearly and persuasively in positive or negative situations.
• Writes clearly and informatively.
• Edits work for spelling and grammar.
• Able to read and interpret written information.
• Balances team and individual responsibilities.
• Contributes to building a positive team spirit.
• Able to build morale and group commitments to goals and objectives.