Technical Support Technician Level II

Blue Maven IT is seeking an entry-level resource to be part of our IT Support team. This person will help provide support for our clients.

Our goal is to make IT easier for small businesses so they can get back to their mission. We place immense value on our relationships and commitment to our clients by providing support for their IT needs in a professional and friendly manner. We pride ourselves in our integrity, dependability, and teamwork. Interested in learning more? Check out the details below and apply!

The expertise we are looking for (Software/Technical Skills):

• 2 years minimum professional experience providing tech support
• Configuring email accounts using Outlook
• In-depth knowledge and usage of Windows, Mac, and iOS operating systems
• New device setup and configuration using Out of Box Experience (OOBE) and Setup Assistant
• Re-imaging and resetting devices
• TCP/IP, Routers, WAPs, Wireless, and other networking devices
• Experience using Antivirus programs
• Must be comfortable with all facets of device hardware setup and maintenance, including installation and configuration of printers, and other PC accessories
• Experience with networked printers/plotters is required
• Knowledge of technical and training principles, theories, and concepts in Information Technology
• Travel to clients for regular maintenance
• Outstanding customer service and interpersonal skills
• Strong attention to detail
• Willingness to learn and evolve with the client needs and our business needs
• Ability to communicate clearly with technical and non-technical clients, both verbally and written
• Strong organizational skills and ability to prioritize tasks among many competing requests

The purpose of your role and the value you deliver:

• As a Technical Support Technician, I will provide technical resolution in person and over the phone for our clients. The technician will apply skills described above in resolving client issues and providing solutions for troubleshooting software, re-installation of OS, removal of viruses/malware, software upgrades and installation, troubleshooting hardware & network issues, device deployment, troubleshoot and set up peripherals, provide end-users with basic tutorials so they understand software, and assist clients with warranty and other issues.
• Works in a professional manner and maintains a consistent image of Blue Maven IT, through open communication, reliability, transparency, and availability. This person will provide excellent customer service for our clients.
• Opportunity for advancement as the company grows.

Company Description:

Blue Maven IT is an Indiana based company with a team dedicated to providing premium quality IT services to small organizations.

#ITcareers

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• Health insurance
• Tuition reimbursement

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• How many years of Information Technology experience do you currently have?
• Are you comfortable working with and supporting Windows PCs?
• Are you comfortable working with and supporting Apple devices (iOS and Mac)?
• Are you comfortable working with and supporting Windows Server?
• Are you comfortable working with and supporting Network Printers?

Education:

• High school or equivalent (Required)

Work Location: One location