Logistics Specialist

Blue Raven Solar - Residential Solar Company:

Blue Raven Solar is a national leader in residential solar, and we are ranked #1 nationwide in customer satisfaction by SolarReviews.com. When Blue Raven Solar first started in 2014, there were 3 of us working out of a basement. Today, just 3 short years later, there are more than 400 members of the Blue Raven family nationwide.

Our mission is to make homeowners’ lives better by saving them money, while increasing their reliance on clean and abundant renewable energy. We accomplish this by providing a world class customer experience through an innovative, reliable process and a speedy, high-quality installation.

Job Responsibilities:

Throw some sun on your career and join one of the fastest growing companies in the country that’s ranked #1 nationwide in customer satisfaction by SolarReviews.com and named Utah's 2018 Best of State for Solar Technology! The Blue Raven Logistics Specialist should be able to communicate effectively with customers, sales representatives, and co-workers. They should balance their time with not only inbound and outbound calls, but coordinating sale development, data entry, scheduling, managing accounts, consulting with coworkers, and maintaining account workflows both on and off the phone. Strong multi-tasking, adaptability and problem-solving skills are required. They must create solutions with minimal direction and see them through to completion. This is a varied role with strong potential for growth.

Responsibilities of the Logistics Specialist:

Candidates must have a high attention to detail and be resilient when faced with challenges in order to:

• Answer phone calls, emails, and texts from customers and sales representatives in a timely manner
• Have a developed understanding of our software tools
• Document pertinent information clearly and in detail
• Communicate effectively, professionally, and with great customer service (polite, engaging, patient, respectful), while keeping in mind time constraints
• Make outbound calls to verify customers, reschedule appointments, and confirm sales reps have all the information they need to set the appointment/make the sale
• Coordinate various aspects of the sale, as needed
• Review a customer’s account to ensure accuracy and make changes when necessary
• Confirm customer eligibility using our qualification process
• Have at least a base-line knowledge of operations within the company
• Contribute ideas to process improvement (problem solving)

Qualifications of the Logistics Specialist:

A strong candidate will be able to show a track record of:

• Effective and professional communication skills via phone, email, and text
• Be able to follow a script
• Demonstrate a basic knowledge of word processing software (Microsoft Word, Google Docs, etc.)
• Strong time management skills and remain organized even during our busiest times
• Versatile and adaptable when faced with new challenges
• Be a go-getter who is willing to take on responsibility, solve issues, and create results
• Work as a team, encourage others, and expect hard work
• Sacrifice time or energy as needed for the team

Preferred Qualifications:

• 1+ year(s) of customer service experience
• Experience working in a team environment
• Proven track record in problem-solving

Compensation/benefits:

• $11/hr
• Dental and vision coverage (depending on hours worked)

Blue Raven Solar is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to you and all other persons without regard to race, religion, creed, color, sex (including pregnancy, sexual orientation and gender identity), national origin, disability, age, marital status, status as a protected veteran, genetic information, status with regard to public assistance, membership or activity in a local commission, or any other status protected under applicable federal, state, or local laws.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Blue Raven participates in E-Verify.

Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.