Centralized Scheduler

Overview

Blue Ridge Health is currently seeking a part-time Centralized Scheduler to be part of our Clinical Team.

What We Offer You:

• 403(b) retirement account with company matching

What You'll Do:

The Centralized Scheduler maintains and operates multi-line switchboard and paging system, provides general organizational information, directs incoming calls to appropriate clinical and administrative area(s), and schedules/re-schedules BRH patients for care appointments. Responsibilities include:

• Responsible for answering telephone calls for patient requests and handling those calls according to current BRH designated workflows and organizational policies and procedures.
• Schedules all in-house (follow-up) and future (phone) appointments via computer while directing same day appointment calls and walk-ins appropriately.
• Responsible for correctly entering all required registration and insurance information on established and new patients into EMR registration fields. Verifies above information during each patient contact to ensure that information is current and accurate.
• Upholds and abides by BRH confidentiality policies and procedures related to the handling and communication of patient information.
• Direct patients accordingly to all different departments to ensure they receive the proper assistance needed (i.e. Medicaid, Finance, Medical Records and Referrals).
• Greets patients, visitors, and guests via the centralized phone system. Determines nature of business and announces visitors to appropriate personnel.

What We're Looking For:

• High school diploma or equivalent.
• One year experience working in a medical office environment, preferred.
• Intermediate understanding of health insurance, Medicaid, Medicare.
• Basic medical terminology.
• Proficient computer skills including Microsoft Office, Excel, Outlook.
• Electronic Health Records and Practice Management Systems experience preferred.
• Bilingual preferred

About Blue Ridge Health:

At Blue Ridge Health our mission is to improve Health, inspire Hope, and advance Healing through access to Compassionate, Affordable, and Quality Care. We are seeking individuals with a passion for creating an exceptional patient and client care experience to join our team! We are a nonprofit system of Federally Qualified Health Centers (FQHCs) that works closely with communities to meet the ever-changing medical and behavioral healthcare needs of individuals throughout WNC.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.