Clerical Support, Entry

JOB DESCRIPTION
Your Role

The Medi-Cal Appeals and Grievances team a candidate must be dependable; come to work when scheduled and be ready to work. Take the initiative to inform leadership when you have availability to assist others, your own team, and other teams. Provide constructive feedback when the opportunity presents. Notify leadership when errors and/or systemic issues are identified. Act as a resource; utilize knowledge and skills in ways that benefit the team (i.e., training, coaching, etc.) Identify and share opportunities for process efficiencies. The clerical support intermediate will report to Melissa Roberts. In this role you will Activate and scan incoming correspondence accurately by utilizing department date/timestamp. Distribute all incoming mail accordingly to appropriate departments with no impact to compliance. Monitor department voicemail box to ensure messages are communicated timely. Check all outgoing mail to ensure no PHI is displayed through the window envelopes and make necessary adjustments as needed. Provide proof of mail for every letter mailed to Blue Shield Promise members. Provide feedback to leadership as well Ensure PHI is not left out within all fax, printers, and open areas within the department at the end of the day .

Requires travel into office 3x a week into our Monterey Park, CA location and in a few months the location would be transferred to Long Beach, CA

Your Work

In this role, you will:

• Requires travel into office 3x a week into our Monterey Park, CA location and in a few months the location would be transferred to Long Beach, CA
• Batch, track, compile and distribute mail, proofread and assemble documents in addition to general office support such as faxing, filing, and copying
• Answer and direct phone calls
• Handle inquiries and incoming work requests
• Update and maintain databases
• Monitor and order inventory of office supplies
• Check all outgoing mail to ensure no PHI is displayed through the window envelopes and make necessary adjustments as needed; Provide feedback to leadership as well
• Monitor department voicemail box to ensure messages are communicated timely
• Ensure PHI is not left out within all fax, printers, and open areas within the department at the end of the day
• Distribute all incoming mail accordingly to appropriate departments with no impact to compliance
• Activate and scan incoming correspondence accurately by utilizing department date/timestamp and proving proof of mail for every letter mailed to a Blue Shield Promise member

QUALIFICATIONS
Your Knowledge and Experience

• Requires a high school diploma or GED
• Requires at least 3 years of prior relevant experience
  

Pay Range:

The pay range for this role is: $ 16.74 to $ 23.44 for California.

Note:

Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.

ABOUT THE TEAM
Blue Shield of California’s mission is to ensure all Californians have access to high-quality health care at a sustainably affordable price. We are transforming health care in a way that truly serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.

To fulfill our mission, we must ensure a diverse, equitable, and inclusive environment where all employees can be their authentic selves and fully contribute to meet the needs of the multifaceted communities we serve. Our comprehensive approach to diversity, equity, and inclusion combines a focus on our people, processes, and systems with a deep commitment to promoting social justice and health equity through our products, business practices, and presence as a corporate citizen.

Blue Shield has received awards and recognition for being a certified Great Place to Work, best place to work for LGBTQ equality, leading disability employer, one of the best companies for women to advance, Bay Area’s top companies in volunteering & giving, and one of the world’s most ethical companies. Here at Blue Shield of California, we are striving to make a positive change across our industry and the communities we live in – join us!

Our Values:

• Honest . We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
• Human . We strive to be our authentic selves, listening and communicating effectively, and showing empathy towards others by walking in their shoes.
• Courageous . We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.

From the earliest days of the pandemic, Blue Shield of California has been unyielding in our commitment to putting the health and safety of our people, our members and our communities first. As a health care company, Blue Shield requires all employees to be up to date with COVID-19 vaccination prior to start date as a condition of employment. Blue Shield will consider requests for medical or religious accommodation to this vaccination requirement prior to your start date.

The definition of "up to date with your COVID-19 vaccine" is when you have received all doses in the primary series and one booster when eligible. If you are unable to be up to date with your COVID-19 vaccine by your start date, your start date will need to be postponed and you will have 30 days to remedy. If you cannot fulfill the requirement nor obtain an accommodation within 30 days, your offer will be rescinded.