What are the responsibilities and job description for the Digital UX Strategist Consultant position at Blue Shield of California?
Blue Shield of California’s mission is to ensure all Californians have access to high-quality health care at a sustainably affordable price. We are transforming health care in a way that truly serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.
To fulfill our mission, we must ensure a diverse, equitable, and inclusive environment where all employees can be their authentic selves and fully contribute to meet the needs of the multifaceted communities we serve. Our comprehensive approach to diversity, equity, and inclusion combines a focus on our people, processes, and systems with a deep commitment to promoting social justice and health equity through our products, business practices, and presence as a corporate citizen.
Blue Shield has received awards and recognition for being a certified Great Place to Work, best place to work for LGBTQ equality, leading disability employer, one of the best companies for women to advance, Bay Area’s top companies in volunteering & giving, and one of the world’s most ethical companies. Here at Blue Shield of California, we are striving to make a positive change across our industry and the communities we live in – join us!
Your Role
The Health Transformation Design Studio team is seeking to support the design delivery of multiple enterprise-wide solutions to spread, scale, and sustain better health outcomes at the level of the individual, the community, and population. The Digital UX Strategist Consultant will report to the Director of the Design Studio. In this role you will create and collaborate to design and develop user experiences, products, and solutions, and ensure feasibility, practicality, and demonstrate impact and value across the organization.
Your Work
In this role, you will:
- Act as the go-to specialist in seeing the bigger picture and vision for end-to-end solutions across Prospect, Member, Provider, and Employer/Broker digital experiences
- Present cohesive plan for UX participation with working teams and digital products
- Actively coach other UX Strategists and scrum team designers on best practices regarding approach to solution design and implementation
- Evaluate new solutions and key digital products that will help our users
- Make recommendations to user experience team, product and development to improve process
- Design and develop high-fidelity wireframes with multiple user pathways
- Design and develop interactive web and digital products
- Lead and participate in the creation of user stories, personas, and storyboards
- Be responsible for and effectively advocate for users in a fast-paced, healthcare climate, imparting day-to-day design leadership that fosters a shared understanding of the user experience
- Lead, plan, and conduct user research and competitor analysis to augment initiatives and move concepts from idea to implementation
Your Knowledge and Experience
- Requires a bachelor's degree or equivalent experience
- Requires at least 7 years of prior relevant experience
- Requires HTML 5 / CSS experience
- Requires Adobe Suite / Figma or relevant experience
- Requires cross-platform digital design
Our Values
- Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short
- Human. We strive to be our authentic selves, listening and communicating effectively, and showing empathy towards others by walking in their shoes
- Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals