Attend to guests’ needs, including, but not limited to, registration, checkout and cashiering.
Assure highest possible level of guest satisfaction.
Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Preferred Guest Program and provide recognition and benefits to all present members.
Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Post miscellaneous charges as requested.
Capture sales through reservations and sales inquiries.
Coordinate front desk activities to assure that guest service standards are consistently met and optimum number of rooms are occupied.
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills and abilities.
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to stand and exert well-paced ability for up to 4 hours in length. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to exert well-paced ability in limited space. Must be able to lift up to 15 lbs. occasionally. Requires grasping, writing, typing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. Ability to spend extended lengths of time viewing a computer screen. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers and other office equipment as needed.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
This job summary is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
Click the checkbox next to the jobs that you are interested in.
Click the checkbox next to the jobs that you are interested in.
Cash and Receipts Management Skill
Customer Engagement Skill
Blue Sky Hospitality, Windom, MN
Front Desk Agent (Part Time / Full Time)
Courtyard Suites by Marriott, Sioux Falls, SD