NOC System Analyst

“We Push the Boundaries of Possibilities for our Communities.”

• Maintain and upgrade existing systems as required
• Design new NOC monitoring systems and frameworks
• Troubleshoot technical issues
• Risk mitigation planning
• Collaborating with IT since they are owners of the tools
• Collaborating with Business Operations, Network Engineering, Project Leads and IT team to resolve issues and ensuring solutions are viable and consistent
• Creating system guidelines and manuals for the Network Operations Department
• Running training sessions and workshops on system processes
• Conducting regular reviews of systems and generating reports on efficiencies and improvement areas
• Structuring and prioritizing business requirements and communicating plans with stakeholders for review and approval
• Coordinate efforts with third parties and vendors to resolve problems and issues as they arise
• Provide timely, comprehensive support to internal customers; achieve efficient resolution to outstanding problems or issues
• Perform preventative maintenance testing on the network as scheduled
• Perform proactive health checks as part of normal surveillance
• Compile timely, comprehensive, and accurate documentation and/or reports as requested
• Possess an in-depth knowledge of network resources and components, software monitoring tools, data communications protocols and hardware, and the video, Internet, and telephone infrastructure
• Update process documentation and internal knowledge base to ensure all procedures are known
• Track performance and capacity using basic statistical concepts and tools
• Communicate effectively and professionally in all forms of communication with internal and external customers
• Perform other duties as assigned

• Associate degree or Vocational Certification in a related discipline is required such as Information Technology, Computer Science, Network Administration, Network Engineering or Management Information Systems
• Experience with systems monitoring tools for Network Operations or Managed Service Providers
• Minimum 1-year technical experience with working knowledge of FTTx, CATV systems and/or IT networking, or Network Operations
• Working experience with Ethernet, IP and other elements and architectures used in modern ISP or Carrier communication networks
• Working knowledge preferably with HFC Broadband and PON technologies used for service delivery by ISP’s
• Data, Telephone or Video Network troubleshooting, repair, and maintenance experience in an enterprise telecommunications environment or equivalent
• Upon job offer, must be able to pass background check and drug test prior to employment
• Candidates must possess the ability to multitask, problem solve, think clearly and respond in a fast-paced or fluid environment
• Must be reliable and dependable, self-motivated, and willing to learn and contribute to building a successful NOC team
• Possess ability to work independently and with minimal supervision
• Identify opportunities for improvement while creating and implementing viable solutions
• Multi-task and change from one task to another without loss of efficiency or composure
• Train and guide new team members as required
• Effectively communicate with other departments to manage changes, upgrades, and tools
• Possess strong, comprehensive technical and computer skills, including various applications, operating systems, etc.
• Ability to read and comprehend technical literature
• Ability to communicate complex ideas to others
• Critical thinking ability
• Strong problem-solving capacity
• High-level written and verbal communication skills
• Project management skills
• Ability to work under pressure and to tight deadlines
• Knowledge of data modelling and data visualization tools
• MS Office, internet software, e-mail communication
• Regularly required to talk and hear
• Required to use hands to type, handle objects and paperwork
• Required to reach and hold on to items at chest level or reach above the shoulder
• Required to use close vision and be able to focus
• Must be able to function in a 24/7 operation and work a flexible schedule on weekdays, weekends, and holidays

• Competitive Compensation Annual Bonus Eligibility
• Comprehensive Benefits Package, Including Medical, Dental, Vision, Life, and 401(k)
• Generous Vacation and Paid Sick Time Paid Holidays and Personal Days
• Professional Development With an Emphasis on Internal Promotion
• Employee Discounts on Bluepeak Services, Including Internet
• Progressive and inclusive work culture in which our team has the flexibility, support, and resources to be successful in their careers!
  

We believe that the size of the city shouldn’t determine the quality of the technology. That’s why we are building for you: Faster, more reliable, and without the things that get in the way of great service—like red tape, hidden fees, and slow response times. And with up to 5 gigabits of speed for residential customers and 10 gigabits for businesses, we are whole new ballgame- from internet to TV, to connecting every device in your home, to powering your business, we’re not only providing the best fiber connections in your community, but we’re also meeting the growing needs for how you live.

Bluepeak provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.