Referral Coordinator

As a Referral Coordinator, you are responsible for providing exceptional service to internal and external clients through supporting the care and financial communication needs for the clients and care team of hospitalized patients while maintaining a professional and approachable demeanor and taking responsibility for seeking solutions to problems.

Some responsibilities of a Veterinary Referral Coordinator Include:

• Taking primary veterinary calls when the doctor is not available for follow-up questions only.

• Documenting conversations with specialists and clients in the medical record.

• Ensuring all medical records are forwarded to the appropriate primary veterinarian.

• Assisting in routing messages to departments with feedback, questions, or concerns.

• Assisting with any scanning of patient documentation (labs, records, insurance claims, etc.) and attaching to the record as appropriate.

• Interacting within different services to expedite scheduling of procedures, rechecks, and consults.

• Maintaining patient care database by entering new information as it becomes available; brings pertinent emails and faxes to the doctor with the corresponding file and relays the doctors interpretations on (most) blood work and any follow-up instruction or change of direction from the doctor.

• Providing overflow support to Client Service Coordinators to answer incoming phone calls, schedule client appointments, and if needed, help cover the front desk to facilitate lunch breaks or shortages.

• Submitting all appropriate medical documents and invoices for insurance claims.

Qualifications:

• Strong customer service background.

• Understanding of how the hospital as a whole operates.

• The ability to accept criticism and deal calmly and effectively with high-stress situations.

• Detailed, thorough, and possessing excellent follow-through skills.

• Clear and professional communication abilities are required.

• Prior reception or phone experience required; prior veterinary reception experience is a plus.

Why BluePearl?

• Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.

• We encourage you to grow with us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in his/her career.

• In order to transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.

• A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment.

• Lyra; Access to 12 mental health care sessions annually at no charge to you, and other well-being resources through Lyra- an online mental health support platform

• We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

Our Continuing Education Plan includes $500/year reimbursement for CVT and $750/year for VTS. The Continuing Education allowance can roll over up to $1,500 for CVT and VTS associates. Non-Credentialed, full-time Paraprofessionals are eligible for an annual CE stipend of $150. Full-time CVT associates also receive 8 hours of CE paid hours each year. Full-time VTS associates receive 12 hours of CE paid each year. Paid CE hours can be carried over year to year up to a maximum of 24 hours. Newly hired associates will receive a pro-rated amount of any CE benefit for which they are eligible.

• Company-paid Short-Term and Long-Term Disability

• Parental Leave Benefits

• Health, dental, vision, and life insurance options

• Paid Time Off and Floating Holiday Plans

• Health Savings Account

• Flexible Savings Account

• 401(k) Retirement Plan

• Annual Scrub Allowance: full-time associates receive $200/year in BluePearl store credit.

• Referral Bonus Program

• State licensure reimbursements

• VTNE reimbursements

• Additional VTS benefits – pursuing & established VTS technicians.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug-Free Workplace.