Policies & Procedure Writer

About BlueVine

BlueVine is on a mission to empower small businesses with innovative banking* designed for them. Small businesses deserve accessible and modern financial services, and traditional banks have underserved them for too long.

By combining industry-leading technology and security with our team's expertise and care, we help small businesses spend their time on what matters most—the next chapter of their business.

Since 2013, we've provided small and medium-sized businesses with access to more than $5.4 billion in financing. As a top small business banking provider trusted by thousands of small business owners, we're proud to offer a full suite of tailored banking services, including a business checking account, line of credit, and invoice factoring.

Headquartered in Redwood City, CA, and with offices in Salt Lake City, Jersey City, Tel Aviv, and Karmiel, we're hiring problem solvers and collaborators to help build a better financial future for small business owners.

* BlueVine is a financial technology company, not a bank.

About the Role:

As a Policies & Procedure Writer at BlueVine, you will craft communications for our clients and Customer Support team. In this role, you will work closely with our Banking Customer Support teams to understand the primary questions clients have and write clear, concise, easily searchable guides/support articles to resolve these questions. You will become a helper and educator for small business owners.  Most importantly, you will create content that will help BlueVine create meaningful connections with our clients.

This is not a fully remote role. At BlueVine, we pride ourselves on our collaborative culture, which we believe is best maintained through in-person interactions and a vibrant office environment.  All of our offices will reopen in accordance with local guidelines, and will follow a hybrid model.

What You’ll Do:

• Understand both the client and support organizations content needs and develop content strategy and design for fulfilling on those needs
• Own the content and information architecture standards
• Partner with others across the organization to develop new processes, documentation, help guides, and client-facing communications.
• Use content diagnostic data to understand how content is performing and improve existing content
• Meet or exceed performance expectations based on key performance indicators like content accuracy, number of articles/ FAQs created, customer experience, effectiveness, and efficiency
• Identify, resolve, and or escalate risks that may impact the business
• Represent the voice of the customer by helping to provide product and customer experience feedback along with recommended enhancements
• Remain close to the client and become a subject matter expert by resolving Small Business Owners’ requests regarding BlueVine's Business Checking product via email and or chat ~10% of the time

What We Look For:

• 1-2  year of experience in technical writing or copywriting 
• 1-2  years of Customer Support experience including client-facing experience
• B.A. Degree in English, Journalism, Communications or applicable field is preferred
• Open to learning from and working with multiple internal teams
• Have a desire to help small businesses
• Curiosity - You enjoy seeking information and are comfortable not knowing the answers, but you will work hard to discover the answers
• A quick thinker and a fast learner
• Great communication skills
• Excited about growing your career within a rapidly growing company
• Exhibits uncompromising integrity 

Benefits & Perks:

• Receive over $1,000 annually for a wellness benefit of your choice
• Monthly WFH Stipend 
• Generous PTO and holidays
• Excellent health coverage and life insurance benefits
• Generous, paid parental leave which covers up to 15 weeks
• 401K with an immediate 3% company match

Once we Return to Office:

• Free commuter benefits - CalTrain passes for SF employees and a monthly parking allowance 
• Weekly catered lunches
• Unlimited snacks in fully stocked kitchens
• Pet-friendly HQ

Read what candidates and employees have to say about us. Check out our Glassdoor Page.