Patient Navigator-U

POSITION SUMMARY: The Patient Navigator is responsible for providing advocacy and case management services for patients, facilitating access to social service benefits and other internal and external resources, and advocating on behalf of the patient. The Patient Navigator is also responsible for guiding patients through the health care system and ensuring that patients and members are able to access culturally and linguistically appropriate services in a timely and cost effective manner. The Patient Navigator helps patients arrive at scheduled appointments on time and prepared for specific procedures. Facilitates interaction and communication with health care staff and providers. Offers educational materials in appropriate language. These activities requires the Patient Navigator to properly document care plans in the electronic medical record, and to be knowledgeable about community resources, including financial, educational, social, and emotional support services available to patients. The Patient Navigator shall demonstrate cultural competency with respect to the patient populations served and will track patients through completion of all diagnostic and treatment plans to ensure timely receipt of care. Position: Patient Navigator-U Department: Cancer Patient Support Service Schedule: Part Time JOB REQUIREMENTS EDUCATION: Minimum of a High School diploma or GED. Degree in psychology or public health strongly desired. 1-2 years previous work related work experience required. However, experience may be waived for candidates with a Bachelor's or above who demonstrate proficiency in the areas of responsibility. EXPERIENCE: Experience working navigating community resources and systems or work in a healthcare ambulatory setting preferred. KNOWLEDGE AND SKILLS: Familiarity with community, social, and health resources available, particularly family resources. Empathic understanding of vulnerable patient population and skilled in performing multicultural needs assessments and developing concrete service plans. Expertise in establishing working relationships with patients, their family, professionals, and the community, including the ability to collaborate with a multidisciplinary health care team. Computer competency, inclusive of the ability to access and enter data. Ability to work in a fast paced environment, inclusive of organizational skills, critical thinking, and problem solving abilities. Effective verbal, written, and interpersonal communication skills to facilitate interactions with various members of the health care team, patients, and their families. Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served, is a plus. Demonstrated flexibility with client's priorities, evolving needs, and goals. Sensitivity to ethnic, cultural, gender, and sexual orientation diversity; values; beliefs; and behaviors Equal Opportunity Employer/Disabled/Veterans Working at Boston Medical Center is more than a job. It’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond. BMC’s mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too. Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request. Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital. BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine. According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. To avoid becoming a victim of an employment offer scam, please follow these tips from the FTC: FTC Tips