Hotel Front Office Manager

Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the guest services, and prepares reports daily, weekly reports for General Manager.

Essential Functions

1.    This position requires weekends

2.    Trains, cross –trains, and retrains all front office personnel

3.    Works 3-4 front desk shifts a week or when needed

4.    Supervises workload during shifts

5.    Maintains master key control

6.    Resolves guest concerns quickly, efficiently, and courteously

7.    Receives information from the previous shifts and passes on pertinent details to the general manager

8.    Checks and verifies banks and deposits from all shifts

9.    Conducts regularly scheduled meetings of front office personnel

10.  Monitor high balance guest and take appropriate action

11.  Ensure implementation of all hotel policies and house rules

12.  Assist general manager on all requests and monitors hotel in general manager absence

13.  Cover shifts on call offs including Night audit

14.  Minimum hours per 50

Competencies

1.    Customer/Client Focus.

2.    Stress Management/Composure.

3.    Thoroughness.

Supervisory Responsibility
oversees the front office department on a daily basis and reports to general manager.

Work Environment
this job operates in a hotel / public environment. This role routinely uses standard equipment, Ozone machine, fire panel, calculator, scanner, computer systems, phones, chip reader (credit card machine) micros point of sale system, laptop, vacuum, mop, bucket and fire extinguisher.

Physical Demands
the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, use hands, handle or feel, and reach with hands and arms able to lift 30 lbs.

Position Type/Expected Hours of Work
this is a full time salary position with long hours and frequent weekend work.

Travel
some travel needed for brand certification.

Required Education and Experience
High School Diploma or GED Minimum, plus 2 years previous front office supervisor experience in the hotel industry

Other Duties

please note this job description is designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice