Production Services Application Support Engineer

Production Services Application Support Engineer 

Bring your ideas. Make history. 
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital. 

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about. 

We’re seeking a future team member in the role of Production Services Application Support Engineer to join our Production Services – Middle Office platform team. This role is in Lake Mary, FL & Pittsburgh, PA (Hybrid).

In this role, you’ll make an impact in the following ways: 

•    Responsible for managing overall availability, reliability, and defect prevention. 
•    Respond to, diagnose, and resolve service disruptions
•    Identify, define, and implement required monitoring and automation solutions
•    Work closely with developers on continuous integration / continuous delivery solutions
•    Conduct root cause analysis for complex production issues
•    Reviews and evaluates project plans and objectives to ensure they meet system needs.
•    Monitors changes to applications and their operating environment 
•    Create and maintain support documentation and procedures
•    Ability to deal with time sensitive issues in support of critical service level commitments
•    Contributes to the achievement of area objectives
•    Should be willing to work weekends

To be successful in this role, we’re seeking the following: 

• Bachelor's degree in computer science or a related discipline, or equivalent work experience required,
• Experience in the securities or financial services industry is a plus
• Have knowledge and/or prior experience supporting Middle office Trade processing and their trade flow
• Reconcile and validate trade capture and day trading activity in timely and accurate manner.
• Coordinate with front office and other support teams, locally and globally, to address trade related enquiries and issues.
• Analytic and data driven experience in supporting applications part of the Trade Lifecycle
• Experience in deployment and strong debugging skills in Docker
• Experience with IBM MQ/ messaging and Rabbit MQ middleware queues. 
• Experience with Ruby, Java, .NET framework applications
• Experience with postgress databases and writing complex SQL queries.
• Experience with monitoring tools a plus – Splunk, AppDynamics, Prometheus, Grafana or related solutions
• Familiarity with ITIL Service Management.
• Troubleshoot and escalate alerts that cannot be resolved to appropriate section
  Prioritize and handle service requests, incidents, change management and problem tickets

At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards: 

• Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion 
• Bloomberg’s Gender Equality Index (GEI)
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score 
• 100 Best Workplaces for Innovators, Fast Company
• CDP’s Climate Change ‘A List’

Our Benefits: 

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. 

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.