Managing Director, Enterprise Onboarding Operations Manager

BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital. 

With over 240 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about. 

The scope of the role includes:

• Optimize Target Operating Model for the Operations: working in partnership with our Business and Technology leads to develop a comprehensive blueprint of operational services supported by an organizational model, location strategy, and competency model. Including driving operational re-engineering and business architecture across multiple businesses, workstreams and operational functions.
• Client collaboration initiatives: engaging directly with clients to improve front-to-back process efficiency, align data models, and ensure maximum levels of transparency.
• Internal Collaboration: partner with global compliance, risk management teams to deliver consistent processes and practices within the regulatory framework. 
• Drive improvements in scale and efficiency: lead a program of change initiatives to deliver continuous reductions in Operations unit costs through process re-engineering, client collaboration, investments in core technology and deployment of agile digital tools, particularly in the areas of AI-driven process automation.
• Develop a data strategy: promote a data-centric culture in Operations by equipping line managers with the tools and capabilities to dynamically identify process bottlenecks, client delivery issues, and data quality issues.  Partner with the Business and Technology in defining and implementing an end-to-end data quality strategy.
• Harness the value of Artificial Intelligence for Operations: partner with the Business and Technology to actively engage with internal AI teams, FinTechs and other thought leaders in the industry to experiment with and deploy AI capabilities in Operations.

We are seeking an experienced Operations leader with:

• Bachelors’ degree or the equivalent combination of education and experience is required. 
• Advanced/graduate degree preferred.
• 15 plus years of total work experience (securities or financial services preferred) with management experience preferred. Experience should include successfully building and leading large & diverse teams in global financial institutions, in a collaborative and sustainable manner.
• Design Perspective/Process Engineering experience/Logistics expertise

At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards: 

• Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion 
• Bloomberg’s Gender Equality Index (GEI)
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score 
• 100 Best Workplaces for Innovators, Fast Company
• CDP’s Climate Change ‘A List’

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. 

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.