What are the responsibilities and job description for the Customer Service - Billing position at Board of Police Commissioners?
- Contacts payers for medical claims status, followup denials, or partial payments
- Obtains payer requirements for timely adjudication of claims
- Files claims with appropriate documentation attached
- Pursues, maintains, and communicates medical coverage/guideline changes/updates
- Processes all incoming and outgoing correspondence as assigned
- Verifies, adjusts, and updates Accounts Receivable (A/R) according to correspondence received from insurance company
- Helps facilitate interoffice communication on error and denial trends
- Initiates the review/appeals process on disputed claims
- Researches credit balances and initiates refunds as required
- Documents all activity in customer's computer account
- Answers Accounts Receivable phone inquiries
- Works assigned RBCO reports
- Available to assist other PACs with questions or collection needs
- Acts as liaison between staff and management
#CC
Customer Service Floater
Customer Service Floater -
Poughkeepsie, NY
Customer Service Representative
El Mezquite customer service -
Albuquerque, NM
Customer Service Floater
Customer Service Floater -
Savannah, GA