Director of Housekeeping

DIRECTOR OF HOUSEKEEPING

Yountville, CA

Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin-star restaurants and exquisite views in Yountville, our 22-acre haven sits among one the most coveted viticulture regions in the world. We invite our guests to immerse themselves in a redesigned Wine Country experience in a delightfully vino-cultured manner: two luxury hotels with decidedly different personalities – the vibrant Hotel Villagio and its sophisticated counterpart, Vintage House, a chic and tranquil sanctuary. A combined room-count of nearly 200 rooms and suites allows us to create a memorable experience for any occasion!
 

JOB SUMMARY:
The Director of Housekeeping is responsible for ensuring efficient operations of the Housekeeping Department in accordance with standards as well as leading the entire Housekeeping Department including rooms front/back of house public areas and laundry. 
 
ESSENTIAL JOB RESPONSIBILITIES:

• Ensure the proper use of radio etiquette within the housekeeping department.
• Monitor and direct all housekeeping and laundry leadership.
• Ensure compliance to company and brand training using the steps to effective training according to standards.
• Conduct monthly department meetings with housekeeping staff according to standards.
• Ensure guest privacy and security by correctly following procedures.
• Ensure implementation of all policies and house rules.
• Train and review all 'House Safety' rules and procedures with housekeeping staff.
• Lead and facilitate monthly all-associate team meetings and any other functions required by management.
• Focus the Housekeeping Department on its role in contributing to the guest service scores.
• Ensure that associates are at all times attentive friendly helpful and courteous to all guest managers and other associates.
• Conduct weekly walk through with General Manager and Property Engineer.
• Establish with General Manager's approval any additional standards as needed for the Housekeeping Department.
• Review Guest Request log daily to ensure that all requests have been met taking proactive steps to address problems before they occur.
• Ensure completion of regular maintenance and cleaning projects on a biannual basis.
• Monitor all V.I.P.'s special guests and requests.
• Perform any other duties as requested by the General Manager.

REQUIRED QUALIFICATIONS:

• Bachelors degree preferred.
• Supervisory experience required.
• Must be proficient in Windows operating systems Company approved spreadsheets and word processing.
• Must be able to convey information and ideas clearly.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

The Estate Yountville is an equal opportunity employer (Minorities/Females/Disabled/Veterans)

https://www.theestateyountville.com/

PM22