Service Manager - Motorcycle Dealership

• Ensure customer satisfaction and retention.
• Foster training of service staff in all aspects of quality control, customer service, effective communication, service sales, work organization, and time management.
• Develop and maintain strong, positive relationships with customers and among the service team.
• Monitor productivity, give feedback, and formulate plans for improvement.
• Assist in forecasting goals and objectives for the department.
• Ensure adherence to safety regulations and dealership policies and procedures.

• Motorcycling knowledge and enthusiasm for cool things on wheels
• Strong work ethic and high ethical standards
• Full understanding of effective customer service and sales concepts
• Superior communication and interpersonal skills
• Strong personnel management experience and coaching skills
• Ability to build trust and rapport with others and interact positively and professionally at all levels
• Strong computer skills
• Ability to multitask, prioritize, and manage time effectively
• At least 2 years of service management experience

• Ensure the correct handling of all aspects of the service transaction.
• Monitor, train, and coach personnel.
• Establish with GM appropriate staffing levels and recruit high-quality new hires.
• Define and monitor performance by communicating goals and developing work plans. Provide regular and annual feedback to personnel.
• Ensure effective technical, sales skills, and customer service training.
• Create systems that ensure ongoing training for advisors, including weekly meetings.
• Counsel employees as performance problems arise. Seek employee ownership of the problem, and be positive, supportive, and encouraging as they strive to solve it. Recommend next steps to the general manager if performance does not improve.

• Maintain high-quality service repairs and minimize comebacks.
• Understand customer needs and offer solutions and support.
• Achieve a high degree of customer satisfaction.
• Build relationships with customers, vendors, and manufacturers to increase sales and build a professional network.
• Demonstrate excellent customer care and focus.
• Respond effectively to customer inquiries or complaints, ensuring a high level of customer satisfaction.
• Ensure that the service needs of the New & Used motorcycle sales operations are met in a timely and efficient manner.

• Meet with the general manager to establish and review monthly forecasts, commissions, productivity reports, and profit opportunities.
• Ensure that work areas and customer waiting areas are kept safe, clean, and free of clutter.
• Understand and ensure compliance with manufacturer warranty policies and procedures.
• Other duties as requested.

• Casual, friendly, and fun!
• Supportive environment where work-life balance is encouraged.
• Dedicated to your safety: A UV light air purification system is installed that kills germs and viruses and completely cleans the air throughout the dealership multiple times a day. Surface areas are cleaned frequently.

• PAID health insurance (90%)
• PAID vacation
• PAID sick leave
• PAID holidays
• 401k retirement plan
• Voluntary dental-life-disability-supplemental insurance
• Flexible medical and dependent savings accounts
• Employee Assistance Program
• DEEP employee discounts

• Describe your motorcycling interest and/or experience.
• What are your income requirements?

WIth over 40 years in the motorcycle industry, Bob's Motorcycles is a top industry leader for motorcyclists worldwide. From rare vintage motorcycles to service and restoration; to acquisition, servicing and enjoyment of the newest models; to the accessories and riding gear that allow a rider to truly enjoy his or her motorcycle to the utmost, all can be found under the roof of one of the country's most exciting, friendly and fun destination dealerships. Bob's Motorcycles strives to provide every rider "The Ultimate Motorcycling Experience." Bob's Motorcycles is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Bob’s makes reasonable accommodations during all aspects of the employment process, including during the interview process. Bob’s Motorcycles is a Drug Free Workplace.