Pool Server

Bobby Jones Links is seeking a Pool Server.

Bobby Jones Links is a traditional and modern club management company embracing the innovative spirit and character of one of the greatest golfers of all time, Bobby Jones. Our core purpose is to make a difference – at our clubs, in our communities, and in the lives of our associates.

We are not your typical cost-cutting, bureaucratic management company. We are an innovative team who is employee and customer service centric, giving our associates considerable autonomy and training. We work very hard, but also believe work should be fun.

Our company offers competitive wages and a comprehensive benefit package to eligible associates. 

If you are driven, willing to learn, dedicated to service and desire to make a difference, please join us in our quest to change club management. If you are interested in this position, please follow the link to view the entire job description and to complete an online application.

The Pool Server coordinates food and beverage experience for members and their guests. This includes presentation of the Pool Deck, maintaining a friendly and professional demeanor and the presentation of a spotless image. It requires a positive attitude at all times, a willingness to help others and above all else, a desire to satisfy our members and their guests. A professional appearance of clean and pressed uniform, excellent hygiene and good grooming is a must for this position.

Primary Responsibilities

• Memorize and live by Bobby Jones Links’ Core Purpose and Core Values.
• Know Bobby Jones Links’ 17 Service Standards. These are the rules by which we serve.
• Always have your Bobby Jones Links Associate Card with you.  It is part of your uniform.
• Abide by the employment rules in Bobby Jones Links Associate Handbook.

Specific Job Responsibilities

The Pool Server's overarching responsibility is to help maximize the club’s financial performance and provide exemplary customer service. This is the top priority over all others.

• Learns thoroughly the policies and procedures in the Bobby Jones Associate Handbook and works according to these important Bobby Jones Links guidelines.
• Ensures the clubhouse presentation and appearance is always clean, pleasing to the eye, and impeccable in its presentation.
• Ensures all members and guests receive the highest level of service.
• Maintains highest level of cleanliness and good repair of all service work stations, dining utensils, equipment and glassware including common and storage areas.
• Follows all guidelines in the Clubhouse Service Procedure Handbook, order taking and sequence of service.
• Provides immediate attention to all members and guests upon seating.
• Takes members’ and guests’ orders; suggestively sells food and beverage items, if appropriate.
• Keeps tables, Pool Deck and bus station areas clean.
• Performs clean-up and closing duties as assigned by manager.
• Attends pre-meal meetings as requested by the Food & Beverage Director.
• Thanks members and guests; invites them to return.
• Consistently follows local and state laws and the Club’s policies and procedures for the service of alcoholic beverages to members and guests.
• Maintains knowledge of the Club's information (hours of operation, etc.).
• Practices “Teamwork.”
• Maintains positive attitude with all staff and members. Greets all members by name when possible. Maintains eye contact and use proper vocabulary when speaking with members. Avoids all negative comments.
• Maintains a well groomed appearance and proper cleaned, pressed uniform at all times.
• Advises Pool supervisor or manager of any complaints immediately.
• Maintains knowledge of all menu items, daily/monthly specials, wine list, preparation methods, ingredients and garnish.
• Completes all daily side duty assignments.
• Maintains knowledge of role during emergency situations. Aware of fire and life safety procedures.
• Maintains knowledge of POS system. Able to open/close checks and use this system to successfully communicate food orders to the kitchen in a timely manner.  Updates daily special information. Has the ability to execute all service successfully.
• Possesses a competent knowledge of wines and spirits. Comfortable in naming and explaining all house liquors and by the glass wines.
• Possess common knowledge of basic grape varietals and understands essential culinary cooking terms and sauces.
• Ability to stand for long periods of time, bending, reaching, and the ability to carry trays of food weighing 25-50 pounds at times is required.
• Anticipates member’s needs by providing them with immediate attention. Displays a sense of urgency with all tasks.
• Performs other duties as requested by Management team.

Education/Experience

• High School diploma or GED is required.
• The ability to read, write and execute basic math skills.
• Minimum of 1-2 years of casual/bistro dining experience required.
• Previous private club experience preferred.

Physical Demands & Work Environment Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to:

• Walk, sit, stand for long periods of time, bend, use hands to finger, handle, or feel; and talk or hear, stoop, kneel, crouch, close vision, distance vision, peripheral vision depth perception and ability to adjust focus.
• Lift up to 25 lbs. regularly; up to 50 lbs. occasionally and to lift overhead and push/pull, move lighter objects.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee may:

• Be exposed to outside weather conditions including temperatures over 90 and below 40 degrees.
• Indoor conditions that may be very hot or cold.
• Work near: moving mechanical parts, fumes, toxic or caustic chemicals.
• Noise level in the work environment is frequently loud.